At a Glance
- Tasks: Support clients with cutting-edge tech and manage hardware logistics for life-saving solutions.
- Company: Track24, a leader in location-based technology focused on global safety.
- Benefits: Competitive salary, hybrid work, personal learning budget, and 25 days annual leave.
- Other info: Fast-track your career with cross-functional experience and remote work opportunities.
- Why this job: Make a real impact by helping to protect lives with innovative technology.
- Qualifications: Customer-facing experience and strong analytical skills; STEM background preferred.
The predicted salary is between 29700 - 36300 £ per year.
London Arena, United Kingdom | Posted on 11/08/2026
Our advanced, location-based technology is changing the way organisations safeguard their people and ensure operations continue, regardless of the situation, time and location.
Through a culture of innovation and collaboration, and a commitment to excellence, we are delivering solutions that have a tangible impact on people around the world.
We are passionate about creating an environment where everyone can learn and develop, with our staff having access to training, mentoring and educational resources to fuel their ongoing development.
Job Description
At Track24, our technology isn't just software, it is built to keep personnel safe, manage critical incidents, and help save lives in high-risk environments across the globe.
We are looking for a sharp, ambitious, and curious Customer Solutions Associate to join our team.
This isn't a typical support role.
It is a high-impact, fast-moving launchpad combining frontline client support, rapidly evolving satellite & tracking hardware, and commercial market intelligence.
If you are looking for a role which will give you exposure to a range of different career paths across the commercial, technology and product spaces, as well as a role where your work directly contributes to keeping people safe, this is it.
- What You’ll Do
- Support Mission-Critical
Operations: Serve as the first line of contact for clients relying on Atlas NXT, powering seamless client onboarding sessions and managing end-to-end hardware logistics (configuration, testing, dispatch).
- Develop & Test Life-Saving
Hardware: Get hands-on with state-of-the-art tracking, comms, and satellite devices.
Evaluate new tech, build hardware guides, and research global suppliers.
- Fuel
- Commercial
Growth: Conduct market research to identify new industries, track competitor trends, support high-stakes client proposals (RFIs/RFPs), and help launch new commercial propositions.
Requirements
Who You Are
- Driven by Purpose: Passionate about technology, hardware/Io T, security, and global safety.
- Sharp analytical skills, comfortable with data/numeracy, and strong research instincts.
- Able to build instant rapport with clients operating in high-pressure sectors.
Background
- Customer-facing experience; degree or strong A-Levels (Maths, Computing, or STEM subjects preferred).
Why Join Us?
- Real Impact: Work with technology that actively protects lives worldwide.
- Fast-Track Growth: Gain cross-functional experience across hardware, software, and strategy to accelerate your career.
- Hybrid Flexibility: 1–2 days per week in the office (central London).
- Personal Learning Budget : £400.00 annual Learnerbly budget.
- Work from anywhere in the world: Up to 4 weeks per year working abroad using our digital nomad benefit.
- Annual Leave : 25 days leave + Bank Holidays.
- #J-18808-Ljbffr
Customer Solutions Associate employer: Track24 Limited
Track24 Limited is an exceptional employer that fosters a dynamic work culture in the heart of London, offering a unique blend of client interaction and technical engagement. With a generous £400 learning budget and hybrid working options, employees are encouraged to grow their skills while contributing to innovative solutions in satellite technology. The collaborative environment and focus on employee development make Track24 a rewarding place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Track24 Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Track24 Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Track24 Limited:Your cover letter is your chance to shine! Tell us why you want to work at Track24 Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Track24 Limited!
How to prepare for a job interview at Track24 Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
