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For Companies At a Glance
- Tasks: Ensure quality of software and documentation, improve testing standards, and support customers.
- Company: Established UK organisation leading in property management solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the property management industry.
- Qualifications: Knowledge of property management and strong communication skills required.
- Other info: Fast-paced environment with opportunities to learn and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
The longest established UK organisation serving the property management industry, based in Clerkenwell, central London. We supply and support around 300 organisations with our renowned TRAMPS, BlueBox, o6ix, Mojo and Estateman products, known for rock-solid reliability and extensive functionality. With 60 staff, we are leading innovators offering sophisticated automation, analysis and integration tools.
Overview
Ensuring the quality of all Trace Solutions software and supporting documentation meets the company standard and communicating information regarding functionality are key roles in achieving the company’s business objectives.
Objectives
- To ensure and, where necessary, to improve the quality of all TRAMPS/BlueBox/o6ix software releases to customers
- Maintain and improve test plans for all TRAMPS/BlueBox/o6ix modules
- Implement testing standards and procedures
- Improve knowledge of the products operation throughout Trace Solutions
- Update and improve manuals and release documentation
- Write comprehensive functional specifications for software enhancements
- Review programmers work during development
Responsibilities
- Planning, scheduling and monitoring all testing work ensuring delivery within set release timescales
- System, performance and regression testing of all TRAMPS/BlueBox/o6ix products for new functionality and bug fixes
- Carrying out second line testing support for customers, requested via the Help Desk, and maintenance of issues and wish lists
- Investigation and reporting of problems found in software and documentation
- Preparation of release notes and other support documents using MS Word
- Maintenance of the Demo Database
- Reviewing programming specifications to ensure the software will perform as detailed by the relevant functional specification to support the business process involved
- Maintenance of manuals using MS Word
- Providing training in product operation to Consultants, Trainers and Support staff
- Co-ordination of bespoke requests and consultancy calls
- Occasionally provide pre-sales support with a specific emphasis on the accounting aspects of the products
- When requested, provide assistance to other teams within Trace Solutions
- Perform monthly checks on customer billing templates to confirm invoices will be issued correctly
Skills
Business
- Sound knowledge of Property Management, ideally with a good understanding of Property and Financial Accounts and Commercial and Residential block management markets
- Knowledge of Trace Solutions software to a level sufficient for detailed testing would be an advantage
- Knowledge of associated business issues to ensure credibility with internal staff and customers of all levels.
Technical
- Competence in MS Word and MS Excel for the preparation and amendment of documentation
Personal
- Good oral and written communication both within the team and with other teams.
- Helpful, understanding and supportive of customers and staff
- Ability to work under pressure, prioritise and meet agreed deadlines
- Displays effort and application in achieving results; high level of initiative and productivity
- Committed to the success of the project and to work occasional additional hours to meet project timescales or resolve critical support issues.
Product Analyst in London employer: Trace Solutions Ltd
Contact Detail:
Trace Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the property management industry, especially those who work with software like TRAMPS or BlueBox. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss how your experience aligns with their needs. Bring examples of how you've tackled similar challenges in the past.
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Product Analyst role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only shows your interest but also gives you a better chance of being noticed by our hiring team. So, don’t hesitate—get your application in!
We think you need these skills to ace Product Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Analyst role. Highlight your experience with software testing and any knowledge of property management systems. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills: Since the role involves using MS Word and Excel, make sure to mention your proficiency in these tools. If you've worked on similar software or have relevant technical skills, let us know – we’re all about innovation!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Trace Solutions Ltd
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the TRAMPS, BlueBox, o6ix, Mojo, and Estateman products. Familiarise yourself with their functionalities and how they serve the property management industry. This will not only impress your interviewers but also help you answer questions more confidently.
✨Brush Up on Testing Standards
Since the role involves ensuring quality through testing, it’s crucial to understand testing standards and procedures. Be prepared to discuss your experience with system, performance, and regression testing. You might even want to bring examples of test plans you've created or improved in the past.
✨Communicate Clearly and Effectively
Good communication is key in this role, so practice articulating your thoughts clearly. During the interview, demonstrate your ability to explain complex concepts simply, especially when discussing software functionality or issues. This will show that you can effectively communicate with both technical and non-technical team members.
✨Show Your Problem-Solving Skills
Be ready to share specific examples of how you've investigated and reported problems in software or documentation. Highlight your analytical skills and how you approach troubleshooting. This will showcase your ability to handle challenges and contribute to the team's success.
