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- Tasks: Lead onboarding and training for enterprise clients, ensuring they succeed with Traackr's influencer marketing platform.
- Company: Traackr is a global SaaS company revolutionising influencer marketing for brands worldwide.
- Benefits: Enjoy remote work flexibility, competitive salary, open vacation policy, and comprehensive health coverage.
- Why this job: Join a diverse team that values mutual success and offers a fun, collaborative culture.
- Qualifications: 7+ years in customer success with global clients; experience in SaaS and influencer marketing preferred.
- Other info: This role is fully remote, with occasional in-person meetings for team bonding.
The predicted salary is between 48000 - 72000 £ per year.
Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London.
At Traackr, we’re lucky to have a team of kind, driven, and respectful humans from around the world. We operate on a culture of mutual respect, with core value pillars including:
– Trust . We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity.
– Diversity . Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.
– Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds.
– Ownership . We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments.
– Mutual success . We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success.
Our team also loves having fun together, with many employee-led initiatives like the Traackr Summer Olympics annual workout challenge!
The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr, enabling teams to achieve their influencer program goals. We aim to deliver a best-in-class experience for every client at every touchpoint. You will make our customers real fans of our technology.
Responsibilities
- Establish tailored onboarding and training plans for new enterprise clients in EMEA to ensure they learn, adopt, and are successful at the onset with the Traackr product. This includes specific coaching and use case analysis.
- Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress.
- Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals.
- Monitor and address adoption and usage for clients in EMEA region.
- Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth
Qualifications
- 7+ years experience as a customer success manager working with global enterprise clients.
- Experience with SaaS technology – preferably marketing or communication ecosystems, either directly or supporting a marketing product or a marketing technology.
- Experience in beauty or influencer marketing.
- Demonstrated public speaking and presentation skills.
- Must have experience facilitating dynamic workshops consisting of content presentation and engaging exercises for both small and large groups of people.
- Excellent written and verbal communication skills both internally and externally across multiple geographies.
- Ability to speak with clients at all levels within the organization.
- Collaborative and team-oriented mindset. You will be a true team player and know what it means to strive for your individual contribution while continuing to support your colleagues.
- Experience working in a more consultative capacity with clients; comfortable running workshops, delivering presentations, and holding senior discussions about goals, work programs, and results.
- Bachelor\’s degree or higher.
- Fluent English, another language is a plus.
Benefits
• Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
• Paid Parental Leave to Support Quality Time with Your Loved Ones
• Career Development, including Internal and External Training Opportunities
*Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region.
This position is 100% remote , with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.
Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone\’s specific pay range is dependent on your location . We encourage you to discuss your zone-specific pay range with your recruiter at Traackr for more details.
Posting Statement
Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Unsolicited resumes
Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay fees to any third-party agency or company without a signed agreement with Traackr.
Privacy
Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at
All questions, comments, and requests regarding data processing at Traackr should be addressed to .
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Senior Customer Success Manager UK employer: Traackr
Contact Detail:
Traackr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager UK
✨Tip Number 1
Familiarise yourself with Traackr's platform and its features. Understanding the ins and outs of their influencer marketing tools will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Traackr on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that align with the responsibilities of the Senior Customer Success Manager role. Highlighting your success stories in onboarding and training clients will showcase your capability to excel in this position.
✨Tip Number 4
Stay updated on trends in influencer marketing and SaaS technology. Being knowledgeable about current industry developments will allow you to engage in meaningful conversations during interviews and show that you're proactive about your professional growth.
We think you need these skills to ace Senior Customer Success Manager UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success management, particularly with global enterprise clients. Emphasise your familiarity with SaaS technology and any specific experience in beauty or influencer marketing.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your values align with Traackr's core principles such as trust, diversity, and mutual success. Use specific examples from your past experiences to demonstrate your skills and achievements.
Showcase Communication Skills: Given the importance of communication in this role, ensure that your application reflects your excellent written and verbal communication skills. Consider including examples of successful presentations or workshops you've facilitated.
Highlight Collaborative Experience: Mention any experience you have working collaboratively with teams or clients. This could include examples of how you've contributed to team goals or supported colleagues in achieving success, which is crucial for a role at Traackr.
How to prepare for a job interview at Traackr
✨Understand the Company Culture
Before your interview, take some time to research Traackr's culture and values. Familiarise yourself with their emphasis on trust, diversity, and mutual success. This will help you align your answers with what they value most.
✨Showcase Your Experience
With 7+ years in customer success management, be ready to discuss specific examples of how you've successfully onboarded clients or improved their experience. Highlight any relevant experience in SaaS technology and influencer marketing, as this will resonate well with the interviewers.
✨Prepare for Dynamic Presentations
Since the role involves facilitating workshops and presentations, practice delivering a short presentation on a relevant topic. This will demonstrate your public speaking skills and ability to engage an audience, which is crucial for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about Traackr's current challenges and goals in the influencer marketing space. This shows your genuine interest in the company and helps you understand how you can contribute to their success.
