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- Tasks: Lead customer support in logistics, ensuring top-notch service and managing KPIs.
- Company: Dynamic logistics company based in Walsall with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible travel, and opportunities for professional growth.
- Why this job: Join a fast-paced environment where your leadership can make a real difference.
- Qualifications: 4+ years in logistics, strong leadership, and a full UK driving licence required.
- Other info: Embrace a culture of safety and collaboration while advancing your career.
The predicted salary is between 35000 - 45000 £ per year.
A logistics company in Walsall is seeking an experienced Customer Support Manager - Logistics to ensure high levels of customer service. The ideal candidate will have over 4 years of experience in warehouse and logistics, demonstrating leadership skills in fast-paced environments.
Responsibilities include:
- Managing KPIs
- Championing safety culture
- Collaborating cross-functionally
Candidates must be customer-focused, adaptable, and hold a full UK driving license. Flexible travel throughout the UK will be required.
Strategic Logistics & Customer Service Manager in Walsall employer: TR, part of the Trifast plc group
Contact Detail:
TR, part of the Trifast plc group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Logistics & Customer Service Manager in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Customer Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of KPIs and safety culture. We want you to showcase your leadership skills and adaptability, so think of examples from your past experience that highlight these qualities.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and how they operate will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Strategic Logistics & Customer Service Manager in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in logistics and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your leadership experience and any KPIs you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've championed safety culture or improved customer satisfaction in previous roles.
Showcase Your Adaptability: In a fast-paced environment like ours, adaptability is key. Highlight instances where you've successfully navigated change or tackled unexpected challenges in your previous positions. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at TR, part of the Trifast plc group
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around warehouse operations and customer service. Be ready to discuss specific KPIs you've managed in the past and how you improved them. This shows you're not just familiar with the industry but also have hands-on experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in fast-paced environments. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your ability to lead effectively, which is crucial for the role.
✨Emphasise Customer Focus
Since the role is all about customer service, be ready to share stories that highlight your customer-centric approach. Discuss how you've handled difficult situations or gone the extra mile for customers. This will show that you truly understand the importance of customer satisfaction.
✨Be Ready for Flexibility Questions
Given that flexible travel throughout the UK is required, be prepared to discuss your availability and willingness to travel. It’s a good idea to have a plan in mind for how you would manage your time and responsibilities while on the road.