Modern Workplace Engineer in Walsall

At TR, part of Trifast plc, we’re more than fasteners, we’re the trusted partner behind some of the world’s most advanced industries.

As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations.

From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress.

We’re looking for a Modern Workplace Engineer to take on this brand new role to the organisation and enhance our Microsoft 365 and end-user computing environment.

About the Role

We are seeking an experienced Modern Workplace Engineer to join our IT Services function, supporting and enhancing our Microsoft 365 and end-user computing environment.

This is a hands‑on technical engineering role sitting between the Global IT Service Desk and Infrastructure teams, acting as a key escalation point for complex incidents and service requests.

The role plays a critical part in ensuring the stability, security, and continual improvement of Modern Workplace services across the organisation.

A key focus of the role is the ongoing support and governance of our established Share Point Online environment within TR, alongside the management of identity and access services within Microsoft Entra ID.

This includes maintaining scalable and secure group structures, including both dynamic and assigned Microsoft 365 and security groups, which are fundamental to access control and service delivery.

The role also spans enterprise endpoint management across Windows and Apple devices, supporting integration between Apple Business Manager and Microsoft Intune within the broader endpoint ecosystem.

In the role you will

• Provide advanced 2nd and 3rd line support for Microsoft 365, Share Point Online, Intune, Entra ID, and endpoint services.
• Act as an escalation point for complex technical incidents and service requests from the Global IT Service Desk.
• Administer and support Microsoft Intune, ensuring effective device enrolment, compliance, configuration, and lifecycle management across Windows and mobile devices.
• Support Windows, Android and i OS device management within Intune, including integration with Apple Business Manager as part of the wider endpoint ecosystem.
• Manage and maintain Microsoft Entra ID (Azure AD), including security groups and Microsoft 365 groups, ensuring both dynamic and assigned group structures are accurate, scalable, and aligned to business needs.
• Support the administration and continuous improvement of a large‑scale Share Point Online environment, with a focus on governance, information architecture, and collaboration.
• Support Microsoft 365 services including Teams, One Drive, and Exchange Online.
• Troubleshoot and resolve complex incidents, performing root cause analysis and implementing permanent fixes.
• Work closely with Infrastructure, Security, and Service Desk teams to support changes, improvements, and service transition activities.
• Contribute to ITSM processes including Incident, Problem, and Change Management.
• Develop automation and efficiency improvements using Power Shell and related tooling.
• Support security and compliance controls including Conditional Access, MFA, and Zero Trust principles.

About you

We are looking for an experienced Modern Workplace Engineer with a strong background in Microsoft 365 and endpoint technologies, who enjoys solving complex technical challenges and improving how services are delivered.

You will bring

• Extensive experience with Microsoft Intune and enterprise endpoint management across Windows and mobile devices.
• Proven experience supporting Microsoft 365 services, including Share Point Online (with strong emphasis on governance, administration, and information architecture), Teams, One Drive, and Exchange Online.
• Experience managing Microsoft Entra ID (Azure AD), including security groups, Microsoft 365 groups, and the ongoing maintenance of both dynamic and assigned group structures in an enterprise environment.
• Experience supporting Android and i OS devices within an enterprise environment, including integration of Apple Business Manager with Microsoft Intune.
• Strong understanding of identity and access management, including Conditional Access, Multi‑Factor Authentication, and role‑based access control.
• Experience working in a 2nd and 3rd line support capacity within a structured ITSM environment.
• A practical approach to troubleshooting complex issues, with a focus on root cause analysis and permanent resolution.
• Experience with automation and scripting (Power Shell preferred).
• Strong communication skills with the ability to engage effectively with both technical and non‑technical stakeholders.
• A minimum of 5 years’ experience in a Modern Workplace, Microsoft 365, End User Computing, or Infrastructure engineering role within an enterprise environment.
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