Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage IT incidents and support tools like Dynamics 365 in a hybrid environment.
- Company: Join a global leader in fasteners with a strong team culture.
- Benefits: Enjoy 25 days holiday, life insurance, and a supportive work environment.
- Why this job: Advance your IT support career while delivering exceptional customer service.
- Qualifications: 3-5 years of IT support experience and knowledge of ITSM tools.
- Other info: Great opportunity for growth in a dynamic and innovative company.
The predicted salary is between 30000 - 42000 £ per year.
A global leader in fasteners is seeking a Service Desk Analyst to join their team in Walsall. This role involves managing IT incidents, providing support for tools like Dynamics 365, and delivering exceptional customer service in a hybrid working environment.
Candidates should have 3-5 years of IT support experience and familiarity with ITSM tools.
The position offers benefits like 25 days holiday and life insurance. This is an excellent opportunity for those looking to advance in IT support.
Global IT Service Desk Analyst (D365) - Hybrid in Walsall employer: TR, part of the Trifast plc group
Contact Detail:
TR, part of the Trifast plc group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Service Desk Analyst (D365) - Hybrid in Walsall
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Dynamics 365 knowledge. We should be ready to discuss specific scenarios where we've used ITSM tools effectively. Show them we know our stuff!
✨Tip Number 3
Practice our customer service skills! Since this role is all about delivering exceptional support, let’s role-play common IT issues with a friend. It’ll help us sound confident and capable during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our relevant experience directly related to the job description.
We think you need these skills to ace Global IT Service Desk Analyst (D365) - Hybrid in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support and tools like Dynamics 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Global IT Service Desk Analyst position and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Customer Service Skills: Since this role involves delivering exceptional customer service, make sure to include examples of how you've gone above and beyond for customers in your previous roles. We love seeing that passion for helping others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at TR, part of the Trifast plc group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Dynamics 365 and any ITSM tools you've used. Be ready to discuss specific incidents you've managed and how you resolved them. This shows you're not just familiar with the tools, but you can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional customer service, prepare examples of how you've gone above and beyond for users in the past. Think about times when you turned a frustrating situation into a positive experience for someone – that’s what they want to hear!
✨Prepare for Hybrid Work Questions
As this is a hybrid role, be ready to discuss how you manage your time and productivity in both remote and office settings. Share strategies you’ve used to stay connected with your team and ensure seamless communication.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
