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- Tasks: Support the workshop team in managing customer accounts and ensuring smooth operations.
- Company: Join a passionate agricultural machinery dealership with a focus on exceptional service.
- Benefits: Competitive salary, hands-on experience, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and friendly workplace.
- Why this job: Be part of a growing company and make a real impact in customer service.
- Qualifications: Experience in a service or parts department is a plus, but enthusiasm is key.
The predicted salary is between 25000 - 30000 £ per year.
TR Machinery was established in 2021 as part of the RVW Pugh group. TR Machinery exclusively holds the full-line Fendt franchise for Shropshire, Cheshire, Mid Wales and Staffordshire, along with a full range of complementary machinery from leading manufacturers. We also sell a wide range of parts, workshop tools and sundries.
TR Machinery is a new, passionate dealership with a vision to offer exceptional customer service. We are based in Newport, Shropshire. Due to our continued expansion, we are looking for a Workshop Administrator.
Reports to: Service Manager
Job Description: To assist the Workshop Management and work as part of a busy team in an Agricultural Machinery dealership which is passionate about the franchises they hold and providing good customer service to the area. The successful person would be instrumental in helping to ensure that targets set are met and that the service department is effective & profitable.
Key Responsibilities:
- Assisting the Workshop Management to ensure achievement of annual sales target
- Manage customer accounts & credit
- Awareness of department financials and individual impact on those
- Maintaining & nurturing existing & prospective customer relationships
- Ensuring efficient and timely resolution of paperwork
- Warranty submissions for the depot
- Workshop job invoicing, including warranties
- Draw up quotes for insurance jobs, and invoice as per authorisation once repairs complete
- Keep loan / hire book up to date
- Warranty register new tractors on Agconet once delivered to customer
- Update workshop labour onto Gold and send weekly hour summaries to Accounts on dates due for payroll
- Keep track of Vehicle Maintenance Chart, book in van MOTs
- Liaise with Administrator at Churchstoke to book technicians on training as requested
- Take workshop calls and deal with if possible, or take messages if not possible
Salary dependent on experience. Experience in a Service or Parts department within a dealership environment is desirable.
To apply please email for an application form or call John on 01477 533560 to discuss further. All applications are treated in strictest confidence.
Locations
Workshop Administrator in Newport, Wales employer: TR Machinery
Contact Detail:
TR Machinery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Administrator in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to people in the agricultural machinery industry, especially those connected to TR Machinery. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of achievements that highlight your experience in service or parts departments. When you get the chance to chat with someone from TR Machinery, make sure to mention how your background aligns with their needs.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to TR Machinery and express your interest in the Workshop Administrator role. A quick email or call can set you apart from other candidates.
✨Tip Number 4
Stay positive and persistent! Job searching can be tough, but keep your chin up. If you don’t hear back right away, follow up politely. It shows your enthusiasm and commitment to joining the team at TR Machinery.
We think you need these skills to ace Workshop Administrator in Newport, Wales
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about working in the agricultural machinery sector and providing top-notch customer service.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in service or parts departments. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TR Machinery
✨Know Your Stuff
Make sure you understand the role of a Workshop Administrator inside out. Familiarise yourself with TR Machinery's services, the machinery they deal with, and their customer service ethos. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Team Spirit
Since you'll be working as part of a busy team, highlight your teamwork skills during the interview. Share examples of how you've collaborated with others in previous roles, especially in a dealership or service environment, to demonstrate that you're a great fit for their culture.
✨Be Financially Savvy
Understanding financials is key for this role. Brush up on basic financial concepts related to sales targets and customer accounts. Be prepared to discuss how you can contribute to meeting those targets and maintaining effective department financials.
✨Customer Service Focus
TR Machinery prides itself on exceptional customer service. Prepare to discuss your approach to customer relationships and how you've resolved issues in the past. Think of specific examples where you went above and beyond to ensure customer satisfaction.