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- Tasks: Coordinate rental operations and deliver exceptional service to customers.
- Company: Join TR Group, a leader in transport solutions with a supportive team culture.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Customer service skills; heavy transport experience is a plus but not essential.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has come up to join TR Group as a Rental Operations Coordinator in our Hastings branch. This role is responsible for delivering the ‘easy‑for‑you transport solutions’ to our customers which we pride ourselves on. As part of the Rental team, this role supports customers by understanding their needs, coordinating the right solutions from our nationwide fleet and working collaboratively to solve problems. A key part of the role is building trusted, long‑term relationships with customers and identifying ways we can continue to support them as their needs evolve.
Responsibilities:
- Being the first point of contact for our customers when they enter or call the branch, providing 'easy for you' service every step of the way and matching the customer needs with the right vehicle.
- Creating strong and lasting relationships with our customers, learning their business requirements as you go.
- Managing the rental fleet: COFs, RUC, servicing and tyre management.
- Being available after hours for call outs as per the current call out roster.
- Invoicing rental agreements and communicating with clients about vehicle damage in a timely manner.
- Providing comprehensive handovers of rental vehicles to customers, including insight around correct operation, safety features and vehicle capabilities.
- Identifying opportunities to support new and existing customers by building strong relationships and understanding their transport needs.
The hours for this role are 7am - 5pm Monday to Friday. We are looking for someone who enjoys dealing with customers face to face and on the phone, being part of a high performing team and operates best in a fast‑paced environment. Heavy transport experience and a class 4 or 5 licence would be a big advantage, however training can be given to the right applicant. If you are passionate about transport and are looking to grow your career within the industry, then this might be the role for you.
A little bit about us: TR Group is a specialist in leasing, renting, and selling vehicles into the transport industry, as well as providing driver training support to transport operators. We have 17 branches across New Zealand and Australia, with a team of over 300 people. Our vision is to do something extraordinary, and we challenge our team to take ownership of this every day. We’re honest enough to know that we are a work in progress and we’re always looking to improve. If you want to be part of a company that challenges people to learn, grow and make a difference in yours and other people’s lives while achieving extraordinary results for our customers and team, we’d love for you to join us.
Rental Operations Coordinator employer: TR Group
Contact Detail:
TR Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research TR Group, their values, and what makes them tick. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've successfully connected with customers or solved problems. Be ready to share these stories during your interview!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the TR Group family.
We think you need these skills to ace Rental Operations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Rental Operations Coordinator role. Highlight your customer service skills and any relevant experience in transport or fleet management. We want to see how you can deliver that 'easy-for-you' service!
Show Your Passion: Let your enthusiasm for the transport industry shine through in your application. Share any experiences that demonstrate your commitment to customer satisfaction and problem-solving. We love seeing candidates who are genuinely excited about what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at TR Group!
How to prepare for a job interview at TR Group
✨Know the Company Inside Out
Before your interview, take some time to research TR Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Rental Operations Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to build relationships and provide exceptional service.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or come up with creative solutions. TR Group values collaboration and problem-solving, so be ready to discuss how you can contribute to making the rental process easier for customers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how they measure success in this role. This shows that you're not just interested in the job, but also in how you can fit into their culture and contribute to their goals.
