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- Tasks: Support customers and colleagues by processing orders and managing enquiries.
- Company: Join a busy Customer Support Team in a flexible work environment.
- Benefits: Competitive salary, matched pension, 26 days leave, and free onsite parking.
- Why this job: Make a real impact on customer experience while working in a supportive team.
- Qualifications: Experience in customer support and strong communication skills required.
- Other info: Flexible contract options with opportunities for training and growth.
The predicted salary is between 1500 - 2100 £ per month.
We are looking for a reliable and customer-focused Customer Support Assistant to join a busy Customer Support Team. This role is available on a temporary, fixed-term (3 months) or permanent basis, offering flexibility for the right candidate.
As a key member of the team, you will support both customers and internal colleagues by processing orders, coordinating despatches, managing enquiries and ensuring a consistently high standard of service. You will work closely with teams across Finance, Operations and Sales, acting as a central point of contact to ensure queries are handled efficiently and professionally.
Key Responsibilities:- Process sales orders and ensure accurate documentation
- Coordinate domestic and international despatches, ensuring paperwork is complete and correct
- Respond promptly and professionally to customer enquiries via shared inboxes
- Handle warranties, complaints, and service plans in line with escalation procedures
- Process credit card payments securely and accurately
- Support internal teams with customer and order-related queries
- Liaise with Finance, Operations, and Sales to resolve issues and improve service delivery
- Maintain accurate customer records and data
- Champion excellent customer experience and contribute to continuous improvement
- Previous experience in customer support, service, or administration
- Strong attention to detail and ability to manage multiple tasks
- Confident communicator with a professional, customer-focused approach
- Comfortable working to deadlines and service-level targets
- Collaborative team player with a proactive mindset
- Good IT skills and confidence using email and internal systems
- Flexible contract options: temporary, fixed-term, or permanent
- Supportive team environment with clear processes and training
- Opportunity to make a real impact on customer experience and internal operations
- Monday to Friday 9am to 5pm
- Competitive Salary
- Matched Pension
- 26 Days Leave (plus Public Holidays)
- Free Onsite Parking
- Access to Help @Hand 24/7 Helpline for you and your immediate Family
- Access to Simply Health Company Events
If you are an experienced Customer Support Team Advisor and are currently looking for a new challenge then please submit an up to date CV by using the apply button below.
Customer Support Advisor in Newton Abbot employer: TQR
Contact Detail:
TQR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Newton Abbot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer support scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! In customer support, communication is key. Be ready to share examples of how you've effectively resolved customer issues or worked collaboratively with colleagues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Advisor in Newton Abbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience and skills. We want to see how you've handled enquiries, processed orders, and contributed to a great customer experience in your previous roles.
Showcase Your Communication Skills: As a Customer Support Advisor, clear communication is key. Use your application to demonstrate how you've effectively communicated with customers and colleagues in the past. We love a confident communicator!
Highlight Attention to Detail: In this role, you'll be managing multiple tasks and ensuring accuracy. Make sure to mention any experiences where your attention to detail made a difference, whether it was processing orders or maintaining records.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which we really appreciate!
How to prepare for a job interview at TQR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities like processing orders and managing enquiries. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Support Advisor, communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Be ready to discuss how you handle difficult situations and ensure a positive customer experience.
✨Demonstrate Attention to Detail
This role requires strong attention to detail, especially when processing orders and handling documentation. Bring up specific instances where your attention to detail made a difference, whether it was catching an error or improving a process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
