At a Glance
- Tasks: Lead the design of innovative digital experiences for a major UK retailer.
- Company: Join an award-winning, high-growth retailer transforming digital shopping.
- Benefits: Competitive salary, pension scheme, employee discounts, and cycle to work scheme.
- Other info: Dynamic role with opportunities for leadership and creativity.
- Why this job: Make a real impact on millions of shoppers while shaping UX excellence.
- Qualifications: 5+ years in UX design, preferably in e-commerce or retail.
The predicted salary is between 60000 - 80000 £ per year.
This is your opportunity to redefine digital retail at scale. An award-winning, high-growth UK retailer with over 200 stores nationwide is entering its next chapter of digital evolution. With ambitious expansion plans and a multi-brand estate serving millions of customers, we are looking for a dynamic Lead UX Designer to elevate the online experience and shape the future of how the nation shops for home and garden. If you are driven by impact, commercial performance and meaningful customer outcomes this is your platform.
The Opportunity
As Lead UX Designer, you will take ownership of the end-to-end digital experience across multiple retail brands. You will transform insight into action uncovering customer pain points, validating solutions through experimentation, and delivering production-ready UI that performs. This is not a role for passengers. It is for a design leader who thrives in pace, complexity and scale.
- Elevate the online shopping experience across a growing multi-brand portfolio
- Shape and evolve a robust multi-brand design system, raising UX maturity across the group
- Turn research, analytics and testing into commercially impactful solutions
- Deliver polished, production-ready UI, prototypes and UX artefacts
- Partner closely with product, trading, creative, research, CRO and engineering teams
- Drive experimentation and optimisation that improves conversion and performance
- Champion design craft, standards and smarter ways of working
You will influence strategy, balance customer needs with commercial objectives, and help embed a culture of insight-led design.
What You Bring
You are a confident, hands-on UX leader with 5+ years in product or UX design, ideally within e-commerce, retail or customer-facing digital products. You know how to:
- Navigate the full design lifecycle from discovery to delivery
- Translate research into sharp problem framing and actionable insight
- Build and scale design systems using component libraries and clear standards
- Deliver measurable outcomes, not just beautiful screens
- Work across multiple brands and customer cohorts
- Craft compelling narratives that influence stakeholders
Experience with native apps and strong knowledge of Material 3 or Human Interface Guidelines is advantageous. Figma and usability best practice are second nature. So is balancing customer experience with KPIs, OKRs and operational realities.
The Mindset That Wins Here
- Comfortable with ambiguity and change
- Autonomous, proactive and commercially aware
- Curious, analytical and always questioning
- Energised by collaboration and relationship-building
- Motivated by raising the bar for design craft
This role may not suit you if you prefer highly structured environments, large UX teams with rigid processes, or detailed briefs before taking action. Here, you will lead from the front.
Why Join?
- Your work will impact millions of shoppers across the UK and Ireland
- You will help define UX excellence within one of the fastest-growing retail groups
- You will shape design maturity at enterprise scale
- You will operate at the intersection of creativity, data and commercial performance
This is a rare opportunity to influence digital retail at national scale while advancing your leadership impact.
What’s on Offer
- Competitive salary
- Pension scheme
- Long service awards
- Employee discount
- Cycle to work scheme
Location: Plymouth, Devon or London (Great Portland Street)
Hours: Monday-Friday, 08:45-17:30
Contract: Permanent, Full-time
If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the apply button.
Lead UX Designer in London employer: TQR
Join our dynamic team as a Carpenter Multi Trader in Epping, East London, where we prioritise employee well-being and professional growth. Enjoy competitive benefits including a company van, fuel card, and daily expenses, all while working in a supportive environment that values quality craftsmanship and teamwork. With opportunities for skill enhancement and a focus on delivering exceptional service to homeowners, this role offers a rewarding career path in a thriving community.
StudySmarter Expert Advice🤫
We think this is how you could land Lead UX Designer in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at TQR for a Lead UX Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like TQR before they go live!
We think you need these skills to ace Lead UX Designer in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead UX Designer at TQR, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work TQR does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to TQR. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at TQR.
How to prepare for a job interview at TQR
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with TQR, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. TQR might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at TQR!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what TQR is looking for.
