At a Glance
- Tasks: Guide new sellers through onboarding and ensure their success in the marketplace.
- Company: Fast-growing e-commerce business with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Permanent position with excellent growth potential in a collaborative environment.
- Why this job: Be part of a dynamic team and help new sellers thrive in e-commerce.
- Qualifications: Interest in e-commerce, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a proactive and detail-oriented New Business Onboarding Executive to join a fast-growing e-commerce business. This role is key to ensuring a seamless onboarding experience for new marketplace sellers, helping set them up for long-term success.
Working closely with the New Business Lead and Seller Account Management team, you will play a vital role in supporting new sellers through onboarding, compliance, and early-stage performance optimisation.
Key Responsibilities- Guide new sellers through onboarding, including platform systems, tools, and policies.
- Support seller vetting and compliance checks in line with internal standards.
- Ensure adherence to legal and regulatory requirements throughout onboarding.
- Assist in identifying and prioritising new business opportunities aligned with company strategy.
- Provide hands-on support during the onboarding and introductory phase.
- Help sellers upload and optimise product listings, ensuring all operational requirements are met.
- Resolve onboarding-related issues including account setup, listings, and platform integration.
- Collaborate with internal teams to troubleshoot technical or operational challenges.
- Monitor seller performance during the first 4-6 months, tracking KPIs and supporting growth.
- Support product onboarding processes to ensure accurate and timely listings.
- Facilitate a smooth handover to the Seller Account Management team.
- Deliver onboarding training sessions to new sellers.
- Work cross-functionally with teams such as Finance, Marketing, and Compliance to improve processes and experience.
- Produce and analyse reports to support performance tracking and decision-making.
- Manage seller enquiries through customer support systems, ensuring timely and high-quality communication.
- 2+ years experience or strong interest in e-commerce or marketplace environments.
- Excellent communication and problem-solving skills.
- Strong attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Proficiency in Microsoft Excel, including formulas and basic data analysis.
- A collaborative team player with a professional approach.
- Experience working cross-functionally with operational or technical teams is desirable.
- Familiarity with marketplace platforms and product listings is advantageous.
- Permanent, full-time position
- Office-based with hybrid working (2 days per week onsite)
- Monday to Friday, standard business hours
- Competitive salary
- Notice period: 3 months
This is an excellent opportunity for someone looking to develop a career in e-commerce within a dynamic and growing environment. If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the apply button.
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New Business Onboarding Executive in Exeter employer: TQR
Join a dynamic and fast-growing e-commerce business that prioritises employee development and a collaborative work culture. As a New Business Onboarding Executive, you will benefit from a supportive environment that encourages professional growth, offers competitive salaries, and promotes a healthy work-life balance with hybrid working options. This role not only allows you to make a meaningful impact on new sellers' success but also provides opportunities to work cross-functionally and enhance your skills in a thriving industry.
