At a Glance
- Tasks: Support and improve digital fulfilment performance using data analysis and operational insights.
- Company: Join a dynamic retail team focused on enhancing customer experience.
- Benefits: Enjoy competitive salary, employee discounts, and hybrid working options.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Make a real impact by optimising processes and enhancing customer satisfaction.
- Qualifications: Experience in retail operations and strong analytical skills required.
The predicted salary is between 36900 - 45100 £ per year.
About the Role
We are looking for a proactive and analytical
Digital Fulfilment & Insights Advisor to support and improve digital fulfilment performance across customer fulfilment channels, including Click & Collect and delivery platforms.
Working closely with stores and central teams, you will use data and operational insight to identify issues, improve processes and enhance the customer experience.
This is a varied role combining data analysis, stakeholder management, problem solving and field-based support.
Key Responsibilities
- Support continuous improvement across digital fulfilment operations.
- Visit stores to review processes and identify areas for improvement.
- Coach and support Store and Area Managers on fulfilment best practice.
- Investigate operational issues and implement corrective actions.
- Analyse fulfilment, stock and customer order data to identify trends and opportunities.
- Produce reports, insights and recommendations to support decision-making.
- Monitor KPIs and highlight areas requiring action.
- Carry out root cause analysis and develop sustainable solutions.
- Support the development of dashboards, reports and performance measures.
- Work with IT and Business Intelligence teams to improve reporting.
- Support the testing and implementation of new systems, processes and reports.
- Build strong relationships across stores and central teams.
- Represent store requirements within fulfilment projects and initiatives.
- Support wider business initiatives focused on fulfilment and customer experience.
About You
Essential
- Experience in retail operations, stock management, fulfilment or supply chain.
- Strong analytical and problem-solving skills.
- Excellent Microsoft Excel skills and experience with reporting tools such as Power BI.
- Strong communication and stakeholder management skills.
- Ability to analyse data and turn it into practical recommendations.
- Organised and methodical approach to problem solving.
- Comfortable working with a range of stakeholders.
- Willingness to travel nationally when required.
Desirable
- Experience of Click & Collect or digital fulfilment.
- Knowledge of OMS, WMS, ERP or stock management systems.
- Experience developing dashboards and reporting solutions.
- Experience of User Acceptance Testing (UAT).
- Knowledge of process improvement and continuous improvement methodologies.
Benefits
- Competitive salary
- Pension
- Employee discount
- Long service awards
- Cycle to work scheme
- Hybrid working
Location
Plymouth, Devon
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Working pattern
Hybrid, combining office, home and field-based working.
If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up to date CV by using the apply button below.
For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest. xiskglj
By applying for this position, you confirm that you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) for the purposes of recruitment, employment and working finding service.
Digital Fulfilment & Insights Advisor in Exeter employer: TQR
Join a dynamic and innovative team as a Digital Analyst in London, where you'll have the chance to make a real impact on commercial performance through data-driven insights. Our hybrid working model promotes a healthy work-life balance, while our collaborative culture encourages professional growth and the exploration of cutting-edge technologies like AI in analytics. With a focus on employee development and a commitment to fostering creativity, we offer a rewarding environment for those looking to advance their careers in digital analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Fulfilment & Insights Advisor in Exeter
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like TQR and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at TQR!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like TQR keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Digital Fulfilment & Insights Advisor in Exeter
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to TQR:This is your chance to really connect with the team at TQR. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at TQR
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with TQR.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show TQR that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at TQR. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
