At a Glance
- Tasks: Provide 1st and 2nd line IT support in a fast-paced environment.
- Company: Join a growing organisation with a dynamic IT team.
- Benefits: Competitive salary, pension scheme, and employee discounts.
- Other info: Permanent, full-time role based in Plymouth with great career growth potential.
- Why this job: Make a real impact by supporting essential IT services across multiple sites.
- Qualifications: 1 year of IT support experience and strong problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
An excellent opportunity has arisen for a proactive IT Service Desk Technician to join a growing organisation within a fast-paced environment. This role is based within a busy IT function, providing essential support across a large, multi-site operation.
About the Role
As part of a dedicated incident team, you will deliver 1st and 2nd line IT support, primarily focusing on EPOS systems and associated technologies. You will play a key role in ensuring the smooth operation of IT services across the business, delivering a high standard of technical support to end users.
Key Responsibilities
- Provide comprehensive IT support to end users within a retail or multi-site environment
- Log, monitor and respond to service requests across multiple communication channels
- Escalate complex or high-priority issues to internal and external teams in line with procedures
- Support EPOS systems, including associated hardware, software and network infrastructure
- Diagnose and resolve issues relating to till peripherals such as printers, scanners and payment devices (PEDs)
- Follow up on incidents to ensure successful resolution and user satisfaction
- Deliver a customer-focused support service to both internal users and external partners
- Maintain accurate records of incidents and resolutions
- Assist with ad-hoc tasks as required by senior IT team members
- Stay up to date with new technologies and systems implemented within the business
Person Specification
- Minimum of 1 years experience in an IT support role
- Previous experience in a customer-facing position
- Basic understanding of network infrastructure (LAN/WAN) and troubleshooting techniques
- Good knowledge of general IT concepts and terminology
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Reliable, flexible and able to work effectively within a team environment
What's on Offer
- Competitive salary
- Pension scheme
- Employee benefits package, including discounts and recognition schemes
- Cycle to work scheme
Additional Information
- Permanent, full-time position
- Working hours to be discussed at interview
- Based in Plymouth, Devon
If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up to date CV by using the apply button below. For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest.
By applying for this position, you confirm that you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) for the purposes of recruitment, employment and working finding service.
Locations
IT Service Desk Technician / IT Helpdesk in Devon, Plymouth employer: TQR
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StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician / IT Helpdesk in Devon, Plymouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TQR values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TQR might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TQR!
✨Direct Apply to TQR
Let's not forget to apply directly through the TQR website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician / IT Helpdesk in Devon, Plymouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TQR.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TQR. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TQR
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
