At a Glance
- Tasks: Guide new sellers through onboarding and assist with compliance checks and performance optimisation.
- Company: Join a fast-growing e-commerce business focused on marketplace seller success.
- Benefits: Enjoy a competitive salary and hybrid working model, with 2 days per week onsite.
- Other info: Permanent, full-time position with standard business hours, Monday to Friday.
- Why this job: This role offers a chance to develop a career in e-commerce within a dynamic environment.
- Qualifications: Requires 2 years of experience or strong interest in e-commerce and proficiency in Microsoft Excel.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a proactive and detail-oriented New Business Onboarding Executive to join a fast-growing e-commerce business. This role is key to ensuring a seamless onboarding experience for new marketplace sellers, helping set them up for long-term success.
Working closely with the New Business Lead and Seller Account Management team, you will play a vital role in supporting new sellers through onboarding, compliance, and early-stage performance optimisation.
Key Responsibilities- Guide new sellers through onboarding, including platform systems, tools, and policies.
- Support seller vetting and compliance checks in line with internal standards.
- Ensure adherence to legal and regulatory requirements throughout onboarding.
- Assist in identifying and prioritising new business opportunities aligned with company strategy.
- Provide hands-on support during the onboarding and introductory phase.
- Help sellers upload and optimise product listings, ensuring all operational requirements are met.
- Resolve onboarding-related issues including account setup, listings, and platform integration.
- Collaborate with internal teams to troubleshoot technical or operational challenges.
- Monitor seller performance during the first 4-6 months, tracking KPIs and supporting growth.
- Support product onboarding processes to ensure accurate and timely listings.
- Facilitate a smooth handover to the Seller Account Management team.
- Deliver onboarding training sessions to new sellers.
- Work cross-functionally with teams such as Finance, Marketing, and Compliance to improve processes and experience.
- Produce and analyse reports to support performance tracking and decision-making.
- Manage seller enquiries through customer support systems, ensuring timely and high-quality communication.
- 2 years experience or strong interest in e-commerce or marketplace environments.
- Excellent communication and problem-solving skills.
- Strong attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Proficiency in Microsoft Excel, including formulas and basic data analysis.
- A collaborative team player with a professional approach.
- Experience working cross-functionally with operational or technical teams is desirable.
- Familiarity with marketplace platforms and product listings is advantageous.
- Permanent, full-time position
- Office-based with hybrid working (2 days per week onsite) Monday to Friday, standard business hours
- Competitive salary
- Notice period: 3 months
This is an excellent opportunity for someone looking to develop a career in e-commerce within a dynamic and growing environment. If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the apply button.
Locations
New Business Onboarding Executive in Devon, Exeter employer: TQR
This e-commerce company is rapidly expanding and values proactive team members. Employees benefit from a competitive salary and a hybrid working model, allowing flexibility while contributing to a growing marketplace. The team collaborates across departments to enhance seller experiences and drive success.
