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- Tasks: Be the friendly face of our customer service, handling orders and calls daily.
- Company: Join a dynamic team dedicated to providing top-notch customer experiences.
- Benefits: Enjoy flexible hours, potential remote work, and great team perks.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced environment.
- Qualifications: No specific experience needed; just bring your enthusiasm and communication skills!
- Other info: Great opportunity for students looking to gain valuable work experience.
This is a varied and customer-focused role where you will be the first point of contact for customers and play an important part in the smooth running of daily operations.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Key responsibilities include:
- Processing orders from existing customers
- Organising deliveries via company drivers, couriers, and hauliers
- Taking and processing card payments when required
- Handling incoming telephone calls
- Maintaining …
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Customer Service Administrator employer: TQR
Contact Detail:
TQR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Administrator, you'll be the first point of contact for customers, so being able to convey information clearly and professionally is key.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will highlight your capability in handling similar situations.
✨Tip Number 4
Be prepared to discuss your organisational skills. Since the role involves processing orders and coordinating deliveries, demonstrating how you manage tasks efficiently will set you apart from other candidates.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight your relevant experience in customer service and order processing.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you handled customer inquiries, processed orders, or managed deliveries. Use specific examples to demonstrate your ability to manage multiple tasks effectively.
Showcase Communication Skills: Since this role involves being the first point of contact for customers, make sure to showcase your strong communication skills. Mention any experience with handling telephone calls or resolving customer issues in a professional manner.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at TQR
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll be the first point of contact for customers. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently, and by actively listening to the interviewer.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing orders. Be ready to discuss how you would approach these situations, showcasing your problem-solving abilities and customer-centric mindset.
✨Familiarise Yourself with the Company
Research the company’s products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation, which can set you apart from other candidates.
✨Highlight Your Organisational Skills
Since the role involves organising deliveries and processing orders, be prepared to discuss your organisational skills. Share examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
