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- Tasks: Provide top-notch IT support and resolve tech issues for end users in a retail environment.
- Company: Join a dynamic team at a leading retail IT service provider in Plymouth.
- Benefits: Enjoy a competitive salary, pension, employee discounts, and a cycle to work scheme.
- Why this job: Kickstart your IT career while making a real difference for customers every day.
- Qualifications: 1+ year in IT support, customer-facing experience, and basic networking knowledge required.
- Other info: Flexible working hours after training with great opportunities for growth.
The predicted salary is between 30000 - 40000 £ per year.
As a result of our client expansion plans, and continued ongoing success we are seeking a dynamic IT Service Desk Technician to be based at a Head Office in Plymouth. Working as part of a busy Incident team, you will provide professional, timely and courteous support for end users by resolving computer software/hardware problems.
Key Responsibilities and Accountabilities:
- Experienced IT Technician able to provide comprehensive support service to the end customers within a Retail environment.
- Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels.
- Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes.
- Provision of Technical support on Beanstore Till system and all related hardware, software, and data networks.
- Ability to assess technical errors and determine a resolution process around till peripherals, i.e.: Till Printers, Scanners, PEDs.
- Follow-up on issue resolution via communication with front end customers.
- Provide a customer-centric interface for users of The Range IT systems and external parties where applicable.
- Key personal characteristics include reliability, flexibility, and willingness to contribute to a team working environment.
- Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required.
- Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support.
Person Specification:
- 1+ year working in an IT support provision.
- Previous experience working in a customer facing role.
- Basic knowledge of how to troubleshoot network infrastructure issues (WAN, LAN etc.).
- Good understanding of overall technology concepts and terminology.
- Demonstrable analytical approach to problem solving.
- Excellent written and verbal communicative skills.
Candidates must have a good working knowledge of the following:
- Current Windows PC operating systems.
- Current Windows File Server environments.
- Current data communications methodology.
- Good understanding of overall technology concepts and terminology.
What we offer:
- Competitive salary.
- Pension.
- Long service awards.
- Employee discount.
- Cycle to work scheme.
Hours: Monday – Friday, 08:45am – 17:30pm. N.B. AFTER A SHORT TRAINING PERIOD HOURS MAY CHANGE TO ONE OF THE FOLLOWING PATTERNS: Tuesday – Saturday or Sunday – Thursday.
If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest.
IT Service Technician in Plymouth employer: TQR Consultancy Ltd
Contact Detail:
TQR Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Technician in Plymouth
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with hardware or software, especially those related to retail environments. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills and interests. Tailor your approach to show why you’d be a great fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect candidate for the IT Service Desk Technician position.
We think you need these skills to ace IT Service Technician in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer-facing roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Problem-Solving Skills: Since the role involves troubleshooting, include examples of how you've tackled technical issues in the past. We love seeing a demonstrable analytical approach to problem-solving!
Keep It Professional Yet Friendly: Your written application should reflect your communication skills. Use a friendly tone while maintaining professionalism, as this is key for a customer-centric role like this one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TQR Consultancy Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of current Windows PC operating systems and data communications methodologies. Be ready to discuss how you've tackled technical issues in the past, especially with till systems and peripherals like printers and scanners.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, prepare examples that showcase your customer-facing experience. Think about times when you resolved a customer's issue effectively and how you maintained a positive attitude throughout.
✨Practice Problem-Solving Scenarios
Anticipate questions that might involve troubleshooting network infrastructure issues or resolving complex service requests. Practise articulating your thought process clearly, as they’ll want to see your analytical approach to problem-solving.
✨Be Ready to Discuss New Technologies
Stay updated on any new technologies relevant to the role. Be prepared to talk about how you keep your skills sharp and how you would apply new tech to improve support services. This shows your commitment to continuous learning and adaptability.