At a Glance
- Tasks: Support Health & Safety cases and provide top-notch customer service via email.
- Company: Fast-growing retail organisation with a strong national presence.
- Benefits: Competitive salary, pension scheme, employee discounts, and long service awards.
- Other info: Opportunity for career growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong admin skills, prior customer service experience, and excellent written communication.
The predicted salary is between 25000 - 32000 £ per year.
An excellent opportunity has arisen for a proactive and organised Customer Service Advisor to join a fast-growing retail organisation with a strong national presence. This role sits within a busy Head Office function and offers the chance to support key operational processes in a collaborative and professional environment.
The Role
- You will provide administrative and customer service support across Health & Safety-related cases, including Personal Injury (PI) and Property Damage (PD) claims.
- The position involves managing cases through an internal system, handling all communication via email, and working closely with both internal teams and external stakeholders to ensure efficient case resolution.
Key Responsibilities
- Manage Health & Safety cases (including personal injury, property damage, and store/delivery complaints) via an internal case management system.
- Respond to all communications in a timely, professional, and accurate manner via email.
- Handle all customer interactions exclusively through email (no telephone contact required).
- Investigate claims by gathering relevant information from stores, customers, suppliers, and internal teams.
- Maintain accurate and detailed case records, ensuring all documentation is up to date.
- Support decision‑making by collating evidence and relevant information.
- Liaise with internal departments and external stakeholders to progress cases efficiently.
- Ensure all cases are handled in line with company procedures and compliance guidelines.
- Identify and follow up on missing or incomplete information.
- Prioritise workload effectively to meet deadlines and service level agreements.
- Escalate complex or sensitive cases where appropriate.
- Provide support across wider Health & Safety and Operations teams when required.
About You
- Strong administrative and organisational skills with prior customer service experience.
- Excellent written communication skills, particularly in email‑based environments.
- Ability to manage multiple tasks and prioritise workload effectively.
- High attention to detail and accuracy.
- Confident using IT systems, including Microsoft Office and case management platforms.
- Able to work independently as well as collaboratively within a team.
- Strong problem‑solving skills and sound decision‑making ability.
- Professional, calm, and empathetic approach when handling sensitive situations.
Desirable Experience
- Background in claims handling, legal, insurance, or retail operations environments.
- Understanding of Personal Injury or Property Damage processes.
- Experience liaising with a range of internal and external stakeholders.
What's on Offer
- Competitive salary.
- Pension scheme.
- Long service awards.
- Employee discount.
- Cycle to work scheme.
If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the 'apply' button.
Customer Service Advisor employer: TQR Consultancy Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TQR Consultancy Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TQR Consultancy Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TQR Consultancy Ltd:Your cover letter is your chance to shine! Tell us why you want to work at TQR Consultancy Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TQR Consultancy Ltd!
How to prepare for a job interview at TQR Consultancy Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
