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For Companies At a Glance
- Tasks: Manage customer accounts and ensure a seamless experience from order to delivery.
- Company: Join a leading manufacturer known for innovation and employee development.
- Benefits: Enjoy 25 days leave, pension scheme, training opportunities, and discounts.
- Why this job: Be the key contact for customers and build lasting relationships in a dynamic environment.
- Qualifications: Experience in customer service and proficiency in Microsoft Office required.
- Other info: Right to work in the UK is essential; security clearance may be needed.
The predicted salary is between 28800 - 43200 £ per year.
The Role
As an Account Coordinator, you\’ll take ownership of a portfolio of customer accounts, ensuring an outstanding client experience from order to delivery. This is a key role where you\’ll be the main point of contact for customers, working closely with internal teams to ensure smooth processes and timely solutions.
Key Responsibilities
- Manage all aspects of customer account coordination and support
- Provide regular order updates and handle any customer queries or issues
- Work collaboratively with internal departments to ensure seamless order flow
- Process orders, transactions, and related documentation
- Proactively engage with customers to build strong, lasting relationships
- Carry out general administrative support as required
About You
- Proven background in customer service or account coordination
- Experience within a manufacturing or engineering environment is desirable
- Proficient in Microsoft Office (Excel and PowerPoint essential)
- Excellent communication skills, both written and verbal
- Strong organisational, multi-tasking, and problem-solving abilities
- Experience using SAP is advantageous but not essential
- A proactive, customer-focused attitude with strong attention to detail
Benefits Include
- 25 days annual leave + bank holidays
- Company pension scheme
- Professional development and training opportunities
- Subsidised on-site canteen
- Employee rewards platform with retail discounts
- Free on-site parking
Additional Information
- Applicants must have the right to work in the UK (no sponsorship available).
- Due to the nature of the role, security clearance may be required.
If you have the Experience and Qualifications listed above, please submit an up to date CV by using the ‘apply’ button below.
By applying for this position, you confirm that you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) for the purposes of recruitment, employment and working finding service.
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Customer Account Coordinator employer: TQR Consultancy Ltd
Contact Detail:
TQR Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Account Coordinator, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Account Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant experience in manufacturing or engineering to catch our eye!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to showcase your written communication skills – it’s a great way to demonstrate your fit for the position!
Be Proactive in Your Cover Letter: In your cover letter, express your enthusiasm for the role and how you can contribute to our team. Mention specific examples of how you've built strong customer relationships in the past – we love to see that proactive attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at TQR Consultancy Ltd
✨Know Your Customer Account Basics
Before the interview, brush up on the key responsibilities of a Customer Account Coordinator. Understand how to manage customer accounts and what it means to provide an outstanding client experience. This will help you speak confidently about your relevant experience.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your written and verbal skills. Think of situations where you successfully handled customer queries or collaborated with internal teams to solve issues.
✨Familiarise Yourself with Relevant Tools
If you have experience with Microsoft Office, especially Excel and PowerPoint, be ready to discuss how you've used these tools in previous roles. If you’ve worked with SAP, even better! If not, don’t worry—just express your willingness to learn.
✨Demonstrate Your Proactive Attitude
This role requires a proactive, customer-focused approach. Prepare to share examples of how you've gone above and beyond for customers in the past. Highlight your attention to detail and problem-solving abilities to show you're the right fit for the team.
