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For Companies At a Glance
- Tasks: Lead architectural vision and strategy for ServiceNow implementations, guiding clients through complex decisions.
- Company: Join a pioneering consultancy with industry veterans focused on enterprise-scale transformation.
- Benefits: Enjoy flexible working, competitive salary, bonus scheme, and comprehensive health cover.
- Why this job: Be part of an innovative team shaping the future of ServiceNow with cutting-edge technology.
- Qualifications: 10+ years in architecture roles, deep ServiceNow knowledge, and strong stakeholder communication skills.
- Other info: Opportunity to mentor teams and engage with senior stakeholders while driving digital transformation.
The predicted salary is between 72000 - 108000 £ per year.
Location: Flexible (with travel to London)
Employment Type: Full-Time
About the Role
Are you a visionary architect with deep ServiceNow expertise and a passion for enabling enterprise-scale transformation? We are hiring a Senior Solution Architect. This is a rare opportunity to influence platform strategy and architectural direction from the ground up, working alongside some of the sharpest minds in the ServiceNow ecosystem. Focused on the most advanced areas of the platform, including ITX, CSM, Automation, and Agentic AI, you will own architecture across major programmes, guiding clients through complex decisions and ensuring alignment with strategic business outcomes.
Key Responsibilities
- Architecture & Innovation – Shape platform strategy and lead the architectural vision across multi-domain implementations, aligning to business goals.
- Solution Oversight – Ensure design integrity, scalability, and alignment with best practices across pre-sales and delivery.
- Client Leadership – Act as a trusted advisor to senior stakeholders, bridging business requirements with platform capability to drive value.
- Governance & Improvement – Lead platform governance, design standards, and continuous improvement to unlock long-term value.
- Team Development – Mentor and support high-performing onshore and offshore architecture teams to build internal capability.
What We’re Looking For
You are a technically strong, commercially aware architect with the ability to lead transformation initiatives and engage senior clients with confidence. You bring deep ServiceNow platform knowledge and the ability to translate architecture into business value.
Key Competencies
- Architectural Authority – CMA or CTA preferred, with expert-level ServiceNow platform knowledge.
- Strategic Thinking – Ability to connect architecture to business outcomes, commercial models, and long-term value.
- Stakeholder Communication – Clear, confident communicator who can distil technical complexity into strategic narratives.
- Leadership & Influence – Natural leader and coach, with the ability to guide diverse teams and influence direction at the senior level.
- Innovation-Driven – Passion for emerging platform capabilities including AI, Automation, and Next-Gen Experiences.
Qualifications & Experience
- 10+ years in architecture or senior solution design roles, with a strong focus on ServiceNow.
- Demonstrable success in enterprise digital transformation programmes.
- Experience leading technical governance and end-to-end solution ownership.
- Strong stakeholder presence, especially with CxO and SVP-level audiences.
- Experience managing offshore/onshore delivery teams.
- ServiceNow certifications (CMA, CTA) highly desirable.
- Must be able to provide strong references from previous enterprise-level engagements.
What’s on Offer
- Competitive Salary – Based on experience.
- Bonus Scheme – Performance-driven financial incentives.
- Flexible Working – Remote-first model with occasional travel to London.
- 25 Days Annual Leave – Plus UK public holidays.
- Private Medical Insurance – Comprehensive health cover.
- Life Insurance – Financial protection for your family.
- Enhanced Sick Pay – Supporting you through life’s challenges.
- Training & Development – Certification support and continuous learning.
- Community Volunteering Day – A day dedicated to giving back.
If you’re ready to take the architectural lead in a pioneering consultancy backed by industry veterans and an ambitious vision, apply now or get in touch for a confidential conversation.
Contact Detail:
TQ IMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Solutions Architect
✨Tip Number 1
Network with professionals in the ServiceNow ecosystem. Attend industry events, webinars, or local meetups to connect with other architects and potential colleagues. This can help you gain insights into the role and make valuable connections that could lead to referrals.
✨Tip Number 2
Showcase your thought leadership by sharing your knowledge on platforms like LinkedIn or relevant forums. Write articles or posts about ServiceNow innovations, architectural strategies, or case studies from your experience. This will demonstrate your expertise and passion for the field.
✨Tip Number 3
Prepare for interviews by familiarising yourself with the latest trends and updates in the ServiceNow platform. Be ready to discuss how these innovations can drive business value and align with strategic goals, as this is a key aspect of the role.
✨Tip Number 4
Engage with current employees at StudySmarter through social media or professional networks. Ask them about their experiences and the company culture. This can provide you with insider information that may help you tailor your approach during the application process.
We think you need these skills to ace ServiceNow Solutions Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in architecture and ServiceNow. Focus on specific projects where you've led transformation initiatives and mention any relevant certifications like CMA or CTA.
Craft a Compelling Cover Letter: In your cover letter, express your passion for ServiceNow and how your skills align with the company's goals. Mention your ability to bridge technical complexity with business value, as this is crucial for the role.
Showcase Leadership Experience: Emphasise your experience in leading teams and mentoring others. Provide examples of how you've influenced direction at senior levels and managed offshore/onshore delivery teams effectively.
Highlight Strategic Thinking: Demonstrate your strategic thinking abilities by discussing how you've connected architectural decisions to business outcomes in previous roles. This will show your potential employer that you can drive value through innovation.
How to prepare for a job interview at TQ IMA
✨Showcase Your ServiceNow Expertise
Make sure to highlight your deep knowledge of the ServiceNow platform during the interview. Be prepared to discuss specific projects where you've successfully implemented solutions, particularly in areas like ITX, CSM, and Automation.
✨Demonstrate Strategic Thinking
Prepare examples that illustrate how you've connected architectural decisions to business outcomes. This role requires a strong ability to align technical solutions with strategic goals, so be ready to discuss your thought process.
✨Communicate Clearly and Confidently
As a trusted advisor, you'll need to communicate complex technical concepts to senior stakeholders. Practice distilling intricate details into clear narratives that demonstrate your understanding and ability to influence decision-making.
✨Emphasise Leadership and Mentorship Skills
This position involves guiding teams and mentoring others. Share your experiences in leading diverse teams, especially in offshore/onshore settings, and how you've fostered an environment of growth and collaboration.
