TQ IMA was founded and is led by former Partners and Directors from Deloitte, KPMG, EY, CloudStratex and ServiceNow. We built a home for business and technology transformation experts who help clients Work Smarter, Move Faster and Create More.
We believe in what ServiceNow can do for business and society. Our work spans the leading edge of the platform, from ITX and CSM through to Automation and Agentic AI.
We are small enough that everyone has a clear role and a real voice. We are large enough to work with top tier clients across the UK, Europe, the Middle East and the US.
The role
You will lead our client engagements and own the outcomes. You will be accountable for a portfolio of programmes and projects, working directly with TQ IMA leadership and client executives. Your job is to make sure every commitment is delivered on time, on budget, in scope and to the standard our clients expect.
You will also help grow the business. That means developing our people and our solutions, and finding and leading new opportunities with new clients.
What you will do
- Act as the accountable TQ IMA leader for your clients, offering expert care and professional challenge to their executives
- Lead, coach and develop your teams, and set the standard for excellence
- Build strong relationships across TQ IMA, clients, ServiceNow and other partners
- Own the delivery of a portfolio of programmes, managing issues and risks to drive client outcomes
- Manage budgets and shape commercial deals, on both time and materials and fixed price
- Manage quality, risk and change in complex delivery environments
- Shape go to market opportunities and support deal success with new and existing clients
What you will bring
- 10+ years delivering ServiceNow or technology driven change across projects, programmes and portfolios
- A proven record of delivering complex ServiceNow enabled change with measurable outcomes
- Executive presence and the confidence to challenge senior stakeholders constructively
- Deep expertise in a ServiceNow solution area, a business function, or large scale technology change
- The ability to turn complex ideas into clear, business focused messages
- A commercial, entrepreneurial instinct for spotting opportunities and building strong client offers
- Bachelor's degree or equivalent
- PRINCE2, Agile, ITIL and relevant ServiceNow certifications
Reward and benefits
A highly competitive salary plus a discretionary bonus based on business and personal performance. You will also receive:
- Hybrid working across home, TQ IMA and client offices
- Investment in your training and development
Senior Programme Manager employer: TQ IMA
As a Senior Solution Architect at our pioneering consultancy, you will thrive in a flexible work environment that champions innovation and collaboration. We offer competitive salaries, performance-driven bonuses, and comprehensive benefits including private medical insurance and enhanced sick pay, all while supporting your professional growth through continuous learning and certification opportunities. Join us to make a meaningful impact alongside industry veterans, with the added advantage of community volunteering days to give back.
