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- Tasks: Join our IT Support team to manage SaaS/PaaS applications and support users daily.
- Company: TPXimpact is a dynamic company focused on creating a high-quality IT function.
- Benefits: Enjoy a modern work environment with opportunities for growth and development.
- Why this job: Be part of a transformative journey, standardising IT across a growing organisation.
- Qualifications: Experience in IT support and knowledge of SaaS/PaaS applications are essential.
- Other info: This role requires a work permit for non-passport holders of the UK.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a self-motivated and organised individual to join a small but focussed central team working in a modern, scaling internal IT function based on a SaaS/PaaS cloud-based infrastructure. You will work closely with the team to help galvanise the recently merged set of individual companies into a single, standardised organisation with a high-quality IT function. You will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3 year plan.
Responsibilities
- Work as part of the IT Support team in a third line support role; helping users with a wide range of SaaS & PaaS applications and acting as an escalation point within the team.
- Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
- Provide Hardware support to end users, including the configuration of new equipment.
- Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
- Work to consistently high standards for management of our IT estate, creating process and technical documentation as required.
- Work within information security, governance and certification standards across the IT estate.
- Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.
- Working with the business to deliver internal IT projects, providing service introduction or service improvements.
- Act in the capacity of lead on existing projects to improve security within the IT function and wider business.
- Provide guidance and training to junior members of the team to ensure that services can be fully supported.
- Investigate issues when escalated and act as liaison with SaaS suppliers when required.
Dimensions
- Resource complexity and nature of work teams - Senior role within a team.
- Problem solving responsibility and complexity - High need for triage responsibilities.
- Change management requirements - Medium. Deploying solutions.
- Internal / External interactions - Mostly internal interactions.
- Strategic timeframe working towards - 1-3 year business plan.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Senior IT Support Engineer employer: TPXimpact
Contact Detail:
TPXimpact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Familiarise yourself with the latest SaaS and PaaS applications relevant to the role. Being knowledgeable about these technologies will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former employees of TPXimpact on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with IT governance and security standards. Given the emphasis on these areas in the job description, showcasing your expertise will set you apart from other candidates.
✨Tip Number 4
Consider creating a portfolio that highlights your previous IT support projects, especially those involving user onboarding and asset management. This tangible evidence of your skills can make a strong impression during interviews.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with SaaS and PaaS applications. Emphasise any previous roles where you managed user onboarding, hardware support, or worked within information security standards.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the responsibilities outlined in the job description. Mention your ability to work in a team and your experience with project management and process documentation.
Highlight Problem-Solving Skills: In your application, provide specific examples of how you've successfully resolved complex IT issues in the past. This will demonstrate your capability to handle the high problem-solving responsibility required for this senior role.
Review and Edit: Before submitting your application, thoroughly review your documents for any errors or inconsistencies. Ensure that all information is clear and professional, as attention to detail is crucial in IT support roles.
How to prepare for a job interview at TPXimpact
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior IT Support Engineer. Familiarise yourself with SaaS and PaaS applications, as well as the specific tools and technologies mentioned in the job description.
✨Showcase Problem-Solving Skills
Prepare to discuss your problem-solving approach. Be ready to provide examples of how you've triaged issues in the past and how you liaised with suppliers to resolve complex problems.
✨Highlight Team Collaboration
Emphasise your ability to work within a team. Discuss experiences where you've collaborated with others to improve IT processes or deliver projects, especially in a fast-paced environment.
✨Demonstrate Leadership Potential
Since this role involves guiding junior team members, be prepared to talk about any leadership experiences you have. Share how you've mentored others or led projects to enhance security or efficiency.
