At a Glance
- Tasks: Lead and innovate in Delivery Management, overseeing large-scale programmes and ensuring high-quality delivery.
- Company: Join TPXimpact, a purpose-driven organisation focused on people-powered transformation.
- Benefits: Enjoy 30 days holiday, volunteer days, generous parental leave, and personal development budget.
- Other info: Be part of a dynamic team committed to sustainable solutions and continuous learning.
- Why this job: Make a real impact by driving change and empowering teams in a collaborative environment.
- Qualifications: Proven experience in Delivery Management and strong leadership skills required.
The predicted salary is between 75600 - 92400 £ per year.
About The Role
Deadline for applications: 11:59pm on 31st August 2026
At the highest level, Delivery is a TPXimpact product. We are passionate about quality and bringing the right skills together to tackle complex problems. The Head of Delivery Practice is a crucial leadership role, and will be part of the TPXimpact leadership team, responsible for overseeing and advancing the Delivery Management capability across the business. Operating within a decentralised, matrixed Pod structure, this role balances operational practice leadership, strategic growth, large-scale programme governance, and hands-on client delivery. You will ensure consistent, high-quality delivery standards while maintaining the agility needed to scale the team effectively.
Responsibilities
- Engagement & Programme Leadership: Define the standard for running large-scale, multi-disciplinary programmes alongside the Account Management Team. Act as the primary delivery interface with the Account Management Team to ensure engagements align with commercial account plans, actively managing project margins, scope control, and spotting upsell opportunities.
- Delivery Methods & Quality: Act as a champion of Agile and Lean ways of working, conducting regular project health checks and assurance reviews to mitigate delivery risks early and maintain high standards.
- Delivery Portfolio & Capability: Oversee workforce architecture and capacity management for the delivery team. This includes resourcing elements for Learning & Development (L&D), driving training initiatives to build practitioner skills, maintaining progression frameworks, and exploring opportunities to commercialise training.
- Delivery Strategy & Growth: Actively support the achievement of TPXimpact growth targets by contributing to sales, major bids, proposition development, and managing the sales-to-delivery handover to ensure sold work is deliverable.
General Responsibilities
- Financial & Commercial Support: Actively support the Delivery Director in ensuring the practice meets its delivery P&L, gross margin, and overall utilisation targets.
- Billable Delivery: Work across key strategic clients, remaining 50% billable and acting as a senior escalation point or Engagement Lead for complex delivery challenges.
- Line Management & Pastoral Care: Provide line management, coaching, and talent development within the self-governed Delivery Pod structure, fostering a psychologically safe environment.
- Talent Acquisition: Lead recruitment, onboarding, and retention strategies for Delivery Managers. You are directly responsible for helping to scale the team to align with our revenue targets and project demand.
- Continuous Improvement: Run regular internal and external retrospectives to ensure learning is captured, shared, and incorporated into our delivery methodology.
- Deputise: Deputise for the Delivery Director as and when required on operational and strategic matters. Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise.
Dimensions
- Budget: Shared responsibility for practice operational spend (e.g., L&D budgets, delivery diagnostic tooling).
- Headcount: Leading the Delivery Management cohort within a wider practice scaling the team as required.
- Resource complexity and nature of work teams: Matrix deployment; balancing permanent, associate, and contractor pools within cross-functional pods.
- Problem solving responsibility and complexity: High complexity; turning around off-track programmes, resolving resourcing bottlenecks, and handling senior client escalations.
- Change management requirements: Fostering a generative, value-driven culture within a scaling, decentralised matrix model.
- Internal/External interactions: Close collaboration with the Growth team, Account Management, and senior client stakeholders (C-suite).
- Strategic timeframe working towards: 1-3 year horizon for capability scaling and operational efficiency.
About You
Professional knowledge and experience
- Essential: Proven experience leading Delivery Management practices and governing large-scale Agile programmes within a digital agency or consultancy. Strong background in workforce planning, capacity management, and utilisation tracking. Strong leadership and people management skills.
- Desirable: Experience operating within and scaling a democratised, Pod-based or matrixed delivery model.
Technical skills
- Advanced skills in capacity planning software, delivery metrics tracking, and project assurance frameworks. Excellent written communication and proposal drafting skills for major bids.
Behaviours
- Pragmatic: Adapts methodology to fit the client's reality rather than forcing textbook Agile frameworks.
- Commercially Astute: Understands the direct link between delivery quality, utilisation, and gross margin.
- Collaborative: Works seamlessly across disciplinary boundaries to prevent silos.
Strengths, drivers and traits
- Detail-oriented with a strong focus on governance and continuous learning. Excellent under pressure, particularly during project escalations. Passionate about people development and career coaching.
About Us
People-Powered Transformation
We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits Include
- 30 days holiday + bank holidays
- 2 volunteer days for causes that you are passionate about
- Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
- Life assurance
- Employer pension contribution of 5%
- Health cash plan
- Personal learning and development budget
- Employee Assistance Programme
- Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
- Financial advice
- Health assessments
About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds. Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
Head of Delivery Practice employer: TPXimpact
TPXimpact is an exceptional employer that prioritises people-powered transformation, fostering a collaborative and empathetic work culture. With a strong commitment to diversity and inclusion, employees benefit from continuous professional development opportunities while working on meaningful projects that create sustainable solutions for clients and communities. Located in a dynamic environment, team members are encouraged to innovate and lead, making a tangible impact through technology and design.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delivery Practice
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Delivery Practice at TPXimpact!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like TPXimpact or be willing to refer you for that Head of Delivery Practice position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from TPXimpact who’s on the lookout for their next Head of Delivery Practice star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Delivery Practice role at TPXimpact!
We think you need these skills to ace Head of Delivery Practice
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at TPXimpact. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at TPXimpact
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at TPXimpact. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
