At a Glance
- Tasks: Create and communicate innovative service designs using visual methods and prototyping.
- Company: Join TPXimpact, a purpose-driven organisation focused on people-powered transformation.
- Benefits: Enjoy 30 days holiday, volunteer days, and a personal development budget.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Make a real impact by designing services that improve lives and communities.
- Qualifications: Experience in service design and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
As a Service designer at TPXimpact, you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about the technologies, data, and organisational infrastructure that are needed as part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Service & Organisation Design practice.
Dimensions / Key Performance Indicators for the role
- Individual utilisation: 90%
- Problem solving responsibility and complexity: Medium, providing practice specific support on client projects to other service designers working in complex spaces
- Internal / External interactions: Work effectively with the Lead, project director or sponsor to manage client relationships successfully.
You can be a trusted person to hold some of those conversations when needed. Contribute to sales activities (blogging, case study, sharing your work, aligning your deliverables to service offers), Working as the service designer in multidisciplinary teams - from understanding and visualising 'as is' journeys, to designing 'to be' experiences and service blueprints, as well as prototyping, iterating and measuring the impact of your designs. Surfacing and/or reducing complexity of experiences and user journeys through visual communication and storytelling. Facilitating conversations with different stakeholders from within an organisation to build understanding and alignment to help deliver intended outcomes and impact. Understanding and designing how offline and online interactions fit together to deliver organisation, service and user outcomes. Using data and research insights to support design decisions. Prototyping and testing end-to-end services and individual service components. Working closely with clients to build design maturity through supporting delivery teams and communities of practice. Contributing actively to our Service & Organisation Design practice, inspiring engagement and sharing. Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise.
Professional knowledge and experience
- Experience in articulating and communicating the value of service design and creating a clear case for change based on user evidence, business outcomes, and/or financial evidence.
- Ability to analyse both qualitative and quantitative data (e.g. user feedback, service performance metrics) to inform and iterate on design decisions.
- Knowledge of and experience in designing services that adhere to standards for accessibility and inclusive design.
- Experience of working across organisational boundaries and connecting different parts of the service or business to explore, understand the as-is and to-be service.
- Demonstrated ability to apply systems thinking to understand how the service fits into the broader organisational and technical ecosystem.
- Experience managing and influencing a diverse range of stakeholders, including senior leaders, technical teams, and service users / partners.
- Proven ability to communicate complex design ideas and rationale clearly and persuasively to non-design audiences, using storytelling and evidence to influence decision-making.
Desirable
- Experience identifying and working with organisational constraints (e.g. policy, technology, data and budget) to shape and/or prioritise a realistic service design plan.
- Some experience in mentoring or coaching junior colleagues or non-designers in user-centred practices.
Technical skills
- Experience of identifying the different parts which make up a service and using them to identify problems.
- Experience of articulating service propositions.
- Experience of developing service models based on user and organisation needs.
- Experience of visual tools and methods (sketching, paper maps, mapping software) to bring ideas to life with stakeholders through conceptual diagrams and detailed service blueprints.
- Experience of using different methods to prototype and test ideas with stakeholders or other designers.
- Some experience of communicating clearly and providing direction quickly to help manage ambiguity, uncertainty and contradictions in a project.
- Good facilitation and communication skills in client contexts (co-design and alignment workshops, seminars, show and tells with mixed groups of internal and external stakeholders).
People-Powered Transformation
We’re a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits
- 30 days holiday + bank holidays
- 2 volunteer days for causes that you are passionate about
- Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
- Life assurance
- Employer pension contribution of 5%
- Health cash plan
- Personal learning and development budget
- Employee Assistance Programme
- Access to equity in the business through a Share Incentive Plan
- Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
- Financial advice
- Health assessments
About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.
Service Designer in Manchester employer: TPXimpact Ltd
At TPXimpact Ltd, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through mentorship opportunities and active participation in our Community of Practice, ensuring that you can thrive in your role as a Client-Facing Agile Project Lead. Located in a vibrant area, we offer a unique chance to make a meaningful impact across various sectors, including charity and commercial projects, while enjoying a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Manchester
✨Tip Number 1
Get your networking game on! Connect with professionals in the service design field on LinkedIn or at industry events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that demonstrate your ability to map and communicate services creatively. We recommend using visual methods to make your portfolio pop and stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to service design. We suggest focusing on how you’ve used data and research insights to inform your design decisions—this will show potential employers you’re the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search—so go ahead and take that step!
We think you need these skills to ace Service Designer in Manchester
Some tips for your application 🫡
Show Your Passion for Service Design:When writing your application, let your enthusiasm for service design shine through! Share specific examples of projects you've worked on and how they align with our mission at TPXimpact. We love seeing candidates who are genuinely excited about making a difference.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experience and skills, especially those that relate to the role. Remember, we want to understand your journey without wading through unnecessary fluff!
Highlight Your Collaborative Spirit:Since we work in multidisciplinary teams, it's crucial to showcase your ability to collaborate effectively. Mention any experiences where you’ve worked with diverse stakeholders or contributed to team success. We value teamwork and want to see how you fit into that dynamic!
Tailor Your Application:Make sure to tailor your application to the specific role of Service Designer. Refer to the job description and align your skills and experiences with what we're looking for. And don’t forget, applying through our website is the best way to get noticed!
How to prepare for a job interview at TPXimpact Ltd
✨Know Your Service Design Fundamentals
Before the interview, brush up on your service design principles. Be ready to discuss how you articulate the value of service design and provide examples of how you've used user evidence to drive change. This will show that you understand the core of what the role entails.
✨Showcase Your Visual Communication Skills
Since the role involves mapping and communicating services creatively, prepare a portfolio or examples of your visual tools and methods. Bring along sketches, service blueprints, or any prototypes you've created. This will help demonstrate your ability to convey complex ideas clearly.
✨Prepare for Stakeholder Conversations
Think about past experiences where you've managed diverse stakeholders. Be ready to share specific examples of how you facilitated conversations and built alignment among different teams. This will highlight your interpersonal skills and ability to navigate organisational complexities.
✨Stay Current with Trends and Tools
Research the latest trends in service design and be prepared to discuss how you keep your skills updated. Mention any recent workshops, courses, or tools you've explored. This shows your commitment to continuous learning and adapting to the evolving landscape of service design.
