Business Analyst in London

We’re looking for a Business Analyst to be part of the Delivery Team at TPXimpact. You will support delivery and product managers on projects, bringing together design, technical, and data analysis skills to understand client contexts, pain points, and needs, enabling genuine beneficial change.

Dimensions

• Part of the Delivery Team, working with various team members including Delivery and Product Managers.
• Collaborate with multidisciplinary teams, including contractors to ensure high performance.
• Investigate problems, analyse options, and provide recommendations for solutions.
• Encourage and facilitate continuous improvement of TPXimpact projects.
• Create and engage stakeholder relationships, work with stakeholders to identify objectives, and manage stakeholder relationships effectively.

Responsibilities

• Accurately capture business and service needs ensuring processes are mapped out clearly for the delivery team.
• Using business analysis principles and tools to define requirements and processes that align with project goals.
• Providing support across projects both large and small.
• Create and engage stakeholder relationships.
• Carrying out research and identifying risks.
• Documenting detailed requirements, functional and non-functional, that can be fed back to the relevant collaborators.
• Work independently where required.
• Being an active part of the delivery team to assist the team's successful project delivery.
• Coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques.
• Identify important stakeholders, tailor communication to their needs, and work with teams to build relationships while meeting user needs.
• Managing opposing views to reach consensus and use evidence to explain decisions made.
• Review requirements and specifications, define test conditions, identify issues and risks, and analyse and report test activities and results.
• Identify needs and engage with users or stakeholders to collate user needs evidence.
• Understand and define research that fits user needs and use quantitative and qualitative data to turn user focus into outcomes.
• Assist and support Delivery Managers, Product Managers, the Head of Product and the Delivery Director as required.

About You

Essential

• Collaborating within a multi-disciplinary delivery team to assist the team's successful project delivery whilst learning the various roles and responsibilities within the team to enhance your consultancy skills.
• Analyse and document business requirements, options, and recommendations for change, focusing on AI-driven improvements and data quality.
• Assist in gathering, documenting, and analysing business requirements and service needs to drive process improvements and support the development of models, identifying key differences between current and future-state business situations.
• Supporting business data needs eliciting from relevant sources and analysing data quality and integrity, focusing on leveraging AI tools where applicable.
• Grasp business analysis principles and tools to define requirements and processes that align with project goals, incorporating AI insights where beneficial.
• Applying appropriate techniques to analyse and document options and recommendations for change, presenting information in a manner appropriate to the audience using data visualisation tools and AI insights.
• Prioritising requirements using an appropriate prioritisation approach alongside being proficient in writing user stories.

Desirable

• Experience implementing digital transformation in public sector environments.
• An understanding of the GDS Service Standards and DDaT Framework.
• An appreciation of how to engage with often challenging clients in a fast paced environment where requirements can change quickly.
• Experience of applying Business Analyst tools and techniques in a flexible manner.

Behaviours and PACT Values

• Adaptability to changing priorities and business needs.
• Strong customer‑centric approach to delivery.
• Innovation and continuous improvement mindset.
• High level of integrity and accountability.
• Enthusiasm to contribute to the delivery practice and TPX more broadly.

Technical Skills

• Agile methodologies: Experience with agile methods and tools.
• Experience of using AI to understand common consultancy challenges and how to solve them.
• Business analysis: Experience in identifying business needs, analysing problems, and recommending solutions to improve processes and services (As Is‑To Be process mapping, User Stories, Story Pointing, Minimum Viable Product, MoSCoW prioritisation, Acceptance Criteria).
• Business improvement process: Experience in analysing services and processes, identifying and implementing opportunities for optimisation.
• Business modelling: Ability to model solutions using appropriate techniques.
• Business process testing: Ability to report on system quality and collect metrics.

Strengths, Drivers and Traits

• Effective team management skills.
• Proactive problem‑solving approach.
• High level of resilience and adaptability.
• Passion and commitment to quality and excellence in delivery.
• Strong customer‑centric and people first approach.

Benefits

• 30 days holiday +