Content Designer

About The Role

As a Content Designer at TPXimpact, you will work on projects shaping how people find, understand, access and use products and services – making sure content is accessible, easy to understand and in the most appropriate format. As part of multidisciplinary teams, you will work with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Content Design practice.

Responsibilities

• Working as the content designer in multidisciplinary teams – designing, prototyping, testing, building, and iterating content for products and services, from high-level flows and journeys to microcopy and long form content.
• Creating and editing a wide range of types of content in line with style guides and using plain English.
• Working with analytics, data and research insights to support content design decisions.
• Working as a consultant with client teams to help them understand content design best practice and a design‑led approach – including upskilling client teams, other content designers and the wider TPXimpact design community through training, pair writing and workshops.
• Supporting the development of content design strategy and governance (such as information architecture, processes or ways of working).
• Supporting research, working with other design specialists to test content, information architecture, and prototypes.
• Applying a user‑centred approach to designing and managing content requirements as part of agile ways of working and delivery.
• Advocating best practices for content design across the organisation and on all client projects.
• Contributing actively to our Content Design practice, inspiring engagement and sharing.
• Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise.

Dimensions

• Key performance indicators for the role: Individual utilisation - 90%.
• Problem solving responsibility and complexity: Medium, contributing to content design work and escalating problems upwards.
• Providing practice specific support on client projects.
• Holding ambiguity with the ability to adapt to fast changing situations.

Internal / external interactions

• Manage delivery and client relationships.
• Contribute to the community of practice.

About You

Professional knowledge and experience

Essential

• Experience working as a content designer, and delivering high-quality content design work for online and offline journeys, as part of a wider service.
• Experience working with hypothesis and user need based approaches when iterating and improving content.
• Knowledge and experience of how to design solutions that work for everyone, including usability and accessibility considerations to meet user needs and deliver the best possible user experiences.
• Experience of producing content as part of a multidisciplinary agile team.
• The ability to operate in a fast‑paced environment, balancing internal business priorities with external delivery and work on client projects.

Desirable experience

• Experience of identifying skill gaps in junior designers or members of a client team, and working with them to develop their skills.
• Experience of working with teams with low design maturity.

Technical skills

• Able to understand and apply content design and UCD principles and work to accessibility guidelines.
• Able to design user‑centred, accessible content (including microcopy and long form content) for products and services, working to GDS standards.
• Familiar with and able to use common design tools such as Figma, Miro, etc.
• Able to facilitate workshops with clients and project team members.
• Confident working as part of a multidisciplinary team and assisting with other elements of design and research when required.
• Able to understand apply basic content testing methods.

Benefits

• 30 days holiday + bank holidays.
• 2 volunteer days for causes that you are passionate about.
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave.
• Life assurance.
• Employer pension contribution of 5%.
• Health cash plan.
• Personal learning and development budget.
• Employee Assistance Programme.
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme.
• Financial advice.
• Health assessments.

EEO statement

We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio‑economic backgrounds. Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.