Senior Product Manager

About The Role

We are looking for a skilled Senior Product Manager to oversee the successful delivery of complex digital, design, data, and technology projects. The role requires a blend of practice and consultancy skills. You may be required to operate in project roles that are not purely Product Management, and you will need a broader skillset that includes adaptability, analysis, building connections through collaboration and conflict resolution, situational awareness, and communication. You will need to know when to challenge and when to listen and be able to come up with and spot good ideas. You will be able to build relationships with clients at a senior level, helping them to champion Agile delivery and adopt the core principles of our product mindset. You will be comfortable acting as the glue that holds a team together, ensuring the team has a shared vision for our work while clarifying each individual's roles and responsibilities. You will also feel comfortable stepping into more of a leadership role in projects that have smaller teams or tighter budgets where roles are usually more broad.

Responsibilities

• Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success.
• Build and maintain multidisciplinary product teams, ensuring they are motivated, collaborating, and working well together.
• Assist in the management of client accounts, identifying opportunities to grow revenues through project extensions or new opportunities.
• Support the professional development and continuous improvement of mid-weight delivery managers.
• Actively participate and support the development of a high-functioning Product Community of Practice.
• Engage and communicate effectively with client stakeholders.
• Consistently implement the defined delivery methodology to a high standard.
• Identify obstacles and help the delivery team to overcome them.
• Focus the project team on what is most important to the delivery of our products and services.
• Encourage and facilitate continuous improvement of our projects.
• Provide regular project and resource updates to Resource Managers and Heads of Delivery Management to plan and resource upcoming projects.
• Work effectively across multiple client projects and teams.
• Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise.

About You

Professional knowledge & experience

Essential skills & experience

• Product manage on a diverse range of projects as part of TPXimpact's digital and design consultancy offer with responsibility for leading projects.
• Helping to shape how TPXimpact learns and applies the best and latest Agile and Product thinking in all that we do, in product development, service and organisational design.
• Contributing to project strategy; helping shape the direction and vision of projects.
• When required, managing the rhythms and rituals of a multidisciplinary design team, helping the team collaborate, communicate and learn throughout delivery.
• Driving change; ensuring our clients are fully behind our ideas, our designs are implemented and we have champions for our agile approach to delivery and product thinking.
• Inspire the teams you work with and be excited by the projects you manage; you'll need to be creative and able to spot a good idea when you see one.
• Supporting TPXimpact's management team in operational matters like project resourcing and quality control.
• Supporting sales activity ranging from the proposal and tender writing through to networking and speaking at engagement events.

Desirable skills & experience

• A track record of product management and delivery management, ensuring that projects keep within time and budget constraints.
• The ability to manage multiple projects and deadlines concurrently.
• A range of experience in designing and delivering change within large and complex environments using Agile methodologies and Product thinking to deliver projects effectively.
• Experience working with clients in local government, central government, or the third sector while managing stakeholders within large organisations.
• Excellent communication skills working within a multidisciplinary team and more broadly outside of the team to grow awareness.
• The ability to help teams plan and prioritise their work over the product or client project lifecycle, helping them understand what trade-offs must be made to deliver a project effectively.
• Confident in playing a servant leadership role within multidisciplinary teams, ensuring the team works together well and has clarity on their roles and responsibilities.
• Experience line managing colleagues while providing problem-solving support, coaching, and mentoring.

Behaviours and PACT values

• Strategic thinking and alignment with business objectives.
• Adaptability to changing priorities and business needs.
• Strong customer-centric approach to delivery.
• Innovation and continuous improvement mindset.
• High level of integrity and accountability.
• Enthusiasm to contribute to the delivery practice and TPX more broadly.

Technical skills

• Product management: Hands-on experience with implementing organisational change and embedding organisational product thinking.
• Agile and Lean practices: Ability to coach and lead teams in Agile and Lean practices.
• Financial management: Expertise in managing project budgets and financial forecasting.
• Risk management: Proven experience in identifying and mitigating project risks.
• Communication skills: Excellent ability to mediate and manage stakeholder expectations.
• Project performance monitoring: Skilled in tracking and reporting on project performance.

Strengths, drivers and traits

• Strong leadership abilities.
• People first approach.
• Proactive problem-solving approach.
• Ability to inspire and motivate teams.
• High level of resilience and adaptability.
• Passion and commitment to quality and excellence in delivery.

About Us

People-Powered Transformation. We are a purpose-driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we are creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we are collaborative and empathetic. We are a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

• 30 days holiday + bank holidays.
• 2 volunteer days for causes that you are passionate about.
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave.
• Life assurance.
• Employer pension contribution of 5%.
• Health cash plan.
• Personal learning and development budget.
• Employee Assistance Programme.
• Access to equity in the business through a Share Incentive Plan.
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme.
• Financial advice.
• Health assessments.

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.