Senior Organisation Designer

About The Role

As a Senior Organisation Designer, you will be reporting to a Lead Organisation Designer and support the Head of Practice to lead a stable and knowledgeable practice. On client projects, your expertise means you'll manage or maintain the quality of the design work delivered. You'll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as associates and client teams. You'll support running the practice effectively as a line manager and mentor.

Dimensions

• Budget
• DT Design Level 10

Key performance indicators for the role

• Individual utilisation: 90%
• Problem solving responsibility and complexity Medium: Providing practice specific support on client projects to other designers working in complex spaces

Internal / External interactions

Work effectively with the Lead, project director or sponsor to manage the client relationships successfully. You can be a trusted person to hold some of those conversations when needed. Contribute to sales activities (bids, blogging, case study). Line manage other designers.

About You

Responsibilities

• Support the Lead, Project Director, partner or sponsor to deliver successfully on a client project
• Support delivery colleagues in raising issues quickly
• Confidently communicate the value of organisation design and user-centred design approaches in digital design
• Support business development activities led by others such as bids and client pitches/presentations.
• Adapt rapidly to constructive feedback
• Comfortable having difficult conversations with others about project scope, risks and challenges
• Contribute actively to Community of Practice activities through sharing your work, knowledge and approaches and help to define best practices to improve consistency of delivery
• Stay up-to-date with the latest industry trends and technologies, and share this knowledge with others
• Line manage others in your practice and escalate emerging issues to colleagues quickly
• Adapt your approach depending on a client's organisation cultures, design maturity and appetite for change.
• Foster a culture of collaboration and continuous improvement on teams and across TPXimpact
• Line manage other designers in your practice and coach client teams

Technical skills

• Be able to understand and map complex organisation relationships, influences, dependencies, patterns, dynamics
• Have experience independently developing or co-designing governance processes
• Have experience developing target operating models
• Have experience developing change management strategies and plans to support organisational initiatives and projects.
• Have experience of co-developing and managing risk registers
• Have experience of monitoring and evaluating the effectiveness of change management initiatives over time
• Have experience of co-designing approaches to help stakeholders understand how services might be improved through change programmes and transformation initiatives
• Create visual and engaging artefacts to communicate experiences, problems, opportunities and ideas
• Contribute to project backlogs using working in the open approaches and agile ways of working
• Support the design of inclusive and accessible products and services
• Experience of working with technology and change specialists in technical and complex programmes of work that includes alpha, beta live phases of services

Behaviours and PACT values

• Purpose: You'll be highly values driven, recognising that our clients needs are paramount. You'll be able to approach client engagements with professionalism, creativity and flair, whilst balancing our commercial and operational needs. You'll work to ensure we have clear processes and guardrails in place to deliver well through how we organise and operate within our Design functions.
• Accountability: When in a leadership position on a client project, you'll be accountable for delivering your part of a project on time and under budget and working well with other leaders. You'll set practice standards that align to our DT Ways and Missions. You will lead by example, promoting a culture where quality, client experience and the pursuit of imaginative solutions to client problems is foremost.
• Craft: You'll be able to balance multiple priorities while leading high performing teams and through establishing trusted relationships both inside and outside of TPXimpact. As a design or transformational leader who can lead others by example, you will need to navigate ambiguity and use your confidence here to quickly assimilate the direction and approaches that support positive outcomes for our clients and our business.
• Togetherness: You'll be able to collaborate effectively with others across TPXimpact. You'll build strong relationships that demonstrate the importance of excellent delivery and client experience as a collective effort, rather than just focusing on your own area of expertise. You'll thrive working with others, providing clarity around vision, objectives and holding high standards for our work through the capabilities your practice holds.

About Us

People-Powered Transformation. We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Access to equity in the business through a Share Incentive Plan
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.