Senior Impact Analyst

As a Senior Impact Analyst at TPXimpact, you will help lead and deliver impact modeling and evaluation within our client teams. On client projects, you'll work as part of multidisciplinary teams, including others in Design and across TPXimpact as well as associates and client teams to produce high-quality work that meets the needs of users. You will actively contribute to the Research and Analysis Community of Practice, fostering a culture of sharing and learning, playing a crucial role in achieving our missions and supporting business growth.

Responsibilities

• Embedding best practice approaches within client work delivering high-quality problem sizing, data analysis, and primary research to provide crucial strategic support, building the case for change and evaluating the impact of social and political interventions.
• Adapt your approach depending on a client's organisation culture, design maturity, and appetite for change.
• Support and coach other analysts and client teams to promote impact, evaluation, and evidence use, to support delivery outcomes and individual development goals.
• Actively contributing to the practice within TPXimpact, and to implement the DT Design and practice strategy through internal impact time, skills development, knowledge management and sharing.
• Foster a culture of collaboration and continuous improvement on teams and across the practice and Design.
• Support business development activities, including contributing to impact analysis proposals and sales bids, pitches, and client presentations.
• Line managing 12 researchers and/or analysts in your practice area.
• Continuously stay up-to-date with emerging technologies and trends, and impact measurement frameworks, sharing this knowledge with others.

About You

Professional knowledge and experience

• Experience leveraging established economic analysis and mixed-method techniques to define the full range of costs, benefits, and strategic impacts to secure senior buy-in.
• Experience of leading the build of impact frameworks (e.g. theory of change, logic models, outcomes frameworks) for complex public services and policy in client-facing teams, projects, or across programmes of work.
• Experience of working within service delivery and pilot interventions using data-driven research methods and integrating robust Monitoring & Evaluation (M&E) processes to drive evidence-based decision making.
• Experience of working with delivery leadership to influence and shape impact, evaluation and evidence use.
• Experience of working with other researchers, analysts, economists and designers as part of a multidisciplinary agile team to deliver high-quality analysis and assessments for public services.
• Experience of working with data, technology and change specialists in technical and complex programmes of work.
• Experience of mentoring and coaching others in the practice and in client teams to create quality, impactful and user-centred products and services, including in organisations and teams with low design maturity.
• Experience of operating in a fast-paced environment, balancing internal business priorities with external delivery and work on client projects.

Technical skills

• Able to plan and conduct quantitative research in compliance with GDPR.
• Able to independently and collaboratively drive impact modelling and M&E, utilising diverse methodologies.
• Able to translate analysis into clear, actionable insights and produce reports and briefings for senior stakeholders to support business cases, funding bids, and investment decisions with evidence.
• Able to independently assess, analyse, and synthesise qualitative data, as well as facilitate teams to enable continuous insight development throughout different stages of design and delivery to enable evidence-based learning and decision-making.
• Able to hold and manage data management operations quality assurance and governance, tooling, knowledge management at scale within client programmes and the research practice team.
• Able to effectively convey the value of user-centred design research, impact modelling, and monitoring and evaluation both within an organisation and in the broader public discourse.
• Able to create visual, high-quality, and compelling artefacts that accurately represent quantitative research conducted (e.g., data visualisation, charts, impact reports, etc.) and/or collaborate effectively with others to do so.
• Able to work in the open confidently shaping and communicating the story of your work and impact.
• Able to work within and manage ambiguity supporting to build shared understanding and team clarity and direction.
• Aware of planning for ethical and inclusive considerations, including user grouping and segmentation design, participant screeners, and recruitment.

Behaviours and PACT values

• Purpose: You'll be highly value driven, recognising that our clients' needs are paramount. You'll be able to approach client engagements with professionalism, creativity and flair, whilst balancing our commercial and operational needs.
• Accountability: When in a leadership position on a client project, you'll be accountable for delivering your part of a project on time and under budget and working well with other leaders.
• Craft: You'll be able to balance multiple priorities while leading high performing teams and through establishing trusted relationships both inside and outside of TPXimpact.
• Togetherness: You'll be able to collaborate effectively with others across TPXimpact. You'll build strong relationships that demonstrate the importance of excellent delivery and client experience as a collective effort.

About Us

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Access to equity in the business through a Share Incentive Plan
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.

Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.

We encourage hybrid working - our team is based across the country, both remotely and from our offices and hubs. Depending on your project, you will be typically expected to attend a Leeds, London or Manchester office once a week.