Senior Account Manager - Charity and Fundraising in East London

We're looking for a Senior Account Manager to work on some of our largest clients in our portfolio of clients in the charity and fundraising sectors. We're actively growing this sector and are looking for an individual to support the Client Strategy Partner in growing this portfolio of clients.

Ideally you'll have three to five years of commercial experience developing digital transformation and web platform opportunities with clients in the Not-For-Profit Sector. Working closely with the Client Strategy Partner leading the Sector, you will focus on delivering high quality client experience, understanding the requirements this sector of clients have with regards to fundraising and income generation, service delivery and demand and how digital can support the wider charity objectives and mission.

Responsibilities:

• Effective day-to-day management of high quality relationships with clients.
• Manage client expectations and take proactive measures to ensure that the relationship between the agency and the client is effective and valuable for both sides.
• Ensure that support activities are acknowledged, responded to and dealt with, in line with agreed SLAs.
• Act as a first escalation point for clients where issues/concerns about project or support delivery are not being adequately resolved within the project team.
• Work with the Client Strategy Partner to ensure that project briefs/Statements of Work define the client requirements, budgets and timescales adequately and are fully signed off by clients before work commences.
• Manage contractual obligations and risks, including partners delivering work for our clients.
• Manage the commercial health of the client accounts, ensuring acceptable client and project level margins are maintained.
• Understand the wider needs of our clients beyond our day to day product owners.
• Source and validate with the Client Strategy Partner events and public arenas where we can promote the manifesto brand and complete outreach and networking.
• Ensure long-term mutually valuable relationships with existing clients.
• Develop a deep understanding of specific client and sector challenges and their business objectives.
• Build commercially valuable relationships with key people within the client organisations.
• Work with your Client Strategy Partner and sector aligned team members to ensure we're building a network and promoting our services to key potential customers.
• Grow the business we do with existing clients through creation, identification and conversion of new commercial opportunities.
• Meet account financial targets through identification and conversion of account sales pipelines.
• Help convert opportunities into confirmed Statements of Work, collaborating with appropriate team members.
• Be involved in new business proposals and presenting in pitches.
• Keep our CRM updated.
• Support the client satisfaction strategy and maintain/improving our Net Promoter Score.

About You:

• Proven work experience within an agency, ideally digital or similar, as a Senior Account Manager working with charities.
• Demonstrable ability to communicate, present and influence key stakeholders.
• Confident financial planning and reporting.
• Ability to handle challenging situations with tact and diplomacy.
• Proven ability to juggle multiple priorities at a time, while maintaining sharp attention to detail.
• Proven ability to be proactive in identifying opportunities, issues and/or risk.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.

This is a hybrid working role, where you will have the choice to work from home or attend hubs around the country. Some travel to clients or to attend regular team days is expected.

About Us:

Manifesto is the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful.

Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora.

Part of the TPXimpact group - a Certified B Corporation, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists.

TPXimpact is a digital transformation company, and Certified B Corporation, on a mission to build a future where people, places and the planet are supported to thrive.