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- Tasks: Support operations and resourcing in a dynamic digital transformation environment.
- Company: Join a purpose-driven organisation focused on people-powered transformation.
- Benefits: Enjoy 30 days holiday, volunteer days, and a personal development budget.
- Why this job: Make a real impact while developing your skills in a collaborative team.
- Qualifications: Strong organisational skills and a proactive problem-solving attitude.
- Other info: Flexible hybrid working with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Reporting to the Head of Resourcing & Operations, the Operations Officer is a pivotal role ensuring we have efficient processes & systems in place to support the successful operation of the Digital Transformation Division. A dynamic and proactive problem solver, this role will help with the operations, resourcing, finance and data functionality. This role sits centrally and will assist with the different pods' data and reporting requirements.
Responsibilities
- Ensuring projects are accurately set up in Harvest in line with agreed Statements of Work.
- Maintaining an accurate record of the contractor Live master, highlighting issues for the Resourcing & Operations team in weekly meetings.
- Liaise with Resourcing and contractors on required information to draw up contracts for sign off.
- Ensuring accuracy of data given by the resourcing team is written on the contracts, double checking data is correct, up to date and communication with the contractor is fulfilled with any changes, updates or questions.
- To be the main point of contact for contractor queries and raise any issues that are problematic and need guidance.
- Onboarding and offboarding duties for all staff and contractors where relevant - to include welcome emails, induction packs etc.
- Liaise with contractors with ad hoc issues.
- Add to Slack channel.
- File signed contracts alongside ID/checks/insurance details appropriately.
- Monitor BPS secure screening services checks are filed and completed.
- Monitor the IR35 portal and inform Operations/Resourcing of any outstanding IR35 assessments.
- Ensure all staff and contractors' timesheets are in and checked by day 1/2 to ensure flash figures by day 5.
- Work with capability leads & operational leads to ensure timesheets are completed on time and are accurate (to include contractors).
- Project operations around staff travel (trainline, hotels, flights), expenses, incentives etc.
- Staff / office admin - to include gift purchasing, events, conferences and personal development courses.
About You
- Takes the lead on pieces of work or takes on specific responsibilities/roles within their pillar, under the guidance of the Head of Resourcing and Operations.
- Management of any issues and escalations in a timely and effective manner - identifying the root cause and solving for the immediate, but also for the future.
- Offers guidance to other team members and knows when to seek guidance from more senior colleagues.
- Takes responsibility for adding value through the quality and timeliness of their own work, stepping in to help others do so as appropriate.
- Comfortable in managing priorities and highlighting need to push back where appropriate, ensuring assigned tasks can usually be completed within the standard working day.
- Works flexibly in order to make significant contributions towards the successful delivery of outcomes.
- Displays a willingness to question the way things are done and come up with suggestions for improvements where appropriate.
- Focuses on the task in hand, avoiding distractions, and helping others to do the same.
- Proactively provides status updates on assigned tasks, knowing when to raise or escalate issues within the team/management.
- Builds effective relationships with the Division, team members and counterparts in other TPXimpact divisions.
- Makes regular valuable contributions to operational meetings, driving operational process change for Digital Transformation.
- Identifies gaps in process/policy and feels comfortable asking for clarification with the owner(s).
- May deliver presentations to the division highlighting process change.
- Writes clearly and professionally, and feels comfortable in sending internal communications via email or Slack.
About Us
People-Powered Transformation. We're a purpose-driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits Include:
- 30 days holiday + bank holidays.
- 2 volunteer days for causes that you are passionate about.
- Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave.
- Life assurance.
- Employer pension contribution of 5%.
- Health cash plan.
- Personal learning and development budget.
- Employee Assistance Programme.
- Access to equity in the business through a Share Incentive Plan.
- Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme.
- Financial advice.
- Health assessments.
About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. We're an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. We encourage hybrid working - our team is based across the country, both remotely and from our offices and hubs. Depending on your project, you will be typically expected to attend a Leeds, London or Manchester office once a week.
Operations Officer - FTC 6 - 12 Months employer: TPXImpact Holdings Plc
Contact Detail:
TPXImpact Holdings Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer - FTC 6 - 12 Months
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know who you are!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Operations Officer - FTC 6 - 12 Months
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Officer role. Highlight your experience in operations, resourcing, and data management, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Problem-Solving Skills: Since this role requires a dynamic and proactive problem solver, share examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions!
Be Clear and Professional: When writing your application, keep it clear and professional. Use straightforward language and make sure your points are easy to understand. Remember, we appreciate good communication skills, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at TPXImpact Holdings Plc
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Officer role. Familiarise yourself with the key responsibilities like managing data accuracy and liaising with contractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations where you've demonstrated operational excellence or problem-solving skills. Be ready to share these examples during the interview, as they can illustrate your ability to handle the dynamic challenges of the role effectively.
✨Show Your Collaborative Spirit
Since this role involves working closely with various teams, be prepared to discuss how you've successfully collaborated in the past. Highlight your experience in building effective relationships and how you’ve contributed to team success, as this aligns with the company’s people-powered transformation ethos.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how the company measures success in this role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.
