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For Companies At a Glance
- Tasks: Design and prototype services that enhance user experiences and solve real-world problems.
- Company: Join TPXimpact, a purpose-driven organisation focused on people-powered transformation.
- Benefits: Enjoy 30 days holiday, flexible working, and opportunities for professional growth.
- Why this job: Make a meaningful impact by shaping services that improve lives and communities.
- Qualifications: Experience in service design, data analysis, and stakeholder communication is essential.
- Other info: Collaborative environment with a focus on continuous learning and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As a Service Designer at TPXimpact, you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about the technologies, data, and organisational infrastructure that are needed as part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Service & Organisation Design practice.
Dimensions
- Individual utilisation: 90%
- Problem solving responsibility and complexity: Medium, providing practice specific support on client projects to other service designers working in complex spaces
- Internal / External interactions: Work effectively with the Lead, project director or sponsor to manage client relationships successfully. You can be a trusted person to hold some of those conversations when needed.
- Contribute to sales activities (blogging, case study, sharing your work, aligning your deliverables to service offers)
Responsibilities
- Working as the service designer in multidisciplinary teams from understanding and visualising 'as is' journeys, to designing 'to be' experiences and service blueprints, as well as prototyping, iterating and measuring the impact of your designs.
- Surfacing and/or reducing complexity of experiences and user journeys through visual communication and storytelling.
- Facilitating conversations with different stakeholders from within an organisation to build understanding and alignment to help deliver intended outcomes and impact.
- Understanding and designing how offline and online interactions fit together to deliver organisation, service and user outcomes.
- Using data and research insights to support design decisions.
- Prototyping and testing end-to-end services and individual service components.
- Working closely with clients to build design maturity through supporting delivery teams and communities of practice.
- Contributing actively to our Service & Organisation Design practice, inspiring engagement and sharing.
- Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise.
About You
Professional knowledge and experience
- Essential: Experience in articulating and communicating the value of service design and creating a clear case for change based on user evidence, business outcomes, and/or financial evidence.
- Ability to analyse both qualitative and quantitative data (e.g. user feedback, service performance metrics) to inform and iterate on design decisions.
- Knowledge of and experience in designing services that adhere to standards for accessibility and inclusive design.
- Experience of working across organisational boundaries and connecting different parts of the service or business to explore, understand the as-is and to-be service.
- Demonstrated ability to apply systems thinking to understand how the service fits into the broader organisational and technical ecosystem.
- Experience managing and influencing a diverse range of stakeholders, including senior leaders, technical teams, and service users/partners.
- Proven ability to communicate complex design ideas and rationale clearly and persuasively to non-design audiences, using storytelling and evidence to influence decision-making.
- Desirable: Experience identifying and working with organisational constraints (e.g. policy, technology, data and budget) to shape and/or prioritise a realistic service design plan.
- Some experience in mentoring or coaching junior colleagues or non-designers in user-centred practices.
Technical skills
- Experience of identifying the different parts which make up a service and using them to identify problems.
- Experience of articulating service propositions.
- Experience of developing service models based on user and organisation needs.
- Experience of visual tools and methods (sketching, paper maps, mapping software) to bring ideas to life with stakeholders through conceptual diagrams and detailed service blueprints.
- Experience of using different methods to prototype and test ideas with stakeholders or other designers.
- Some experience of communicating clearly and providing direction quickly to help manage ambiguity, uncertainty and contradictions in a project.
- Good facilitation and communication skills in client contexts (co-design and alignment workshops, seminars, show and tells with mixed groups of internal and external stakeholders).
About Us
People-Powered Transformation. We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits Include: 30 days holiday +
Service Designer in London employer: TPXImpact Holdings Plc
Contact Detail:
TPXImpact Holdings Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work as a service designer. Use visuals to tell your story and demonstrate how you've tackled complex problems. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing with friends or family. Focus on articulating your design process and how you’ve used data to inform your decisions. The more comfortable you are, the more confident you'll come across.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate service designers who want to make a difference. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Show Your Passion for Service Design: When writing your application, let your enthusiasm for service design shine through! Share specific examples of how you've used visual methods and prototyping in your past projects to create impactful user experiences.
Be Clear and Concise: We love a well-structured application! Make sure to clearly articulate your experience and skills, especially when it comes to analysing data and communicating complex ideas. Keep it straightforward and avoid jargon where possible.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your experience aligns with the role at TPXimpact. Mention specific projects or achievements that demonstrate your fit for the position.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at TPXimpact.
How to prepare for a job interview at TPXImpact Holdings Plc
✨Know Your Service Design Inside Out
Make sure you can articulate the value of service design clearly. Be prepared to discuss how you've used user evidence and business outcomes to drive change in past projects. This will show that you understand the core principles and can apply them effectively.
✨Visual Communication is Key
Since the role involves a lot of visual methods, bring examples of your work that showcase your ability to communicate complex ideas visually. Whether it's sketches, service blueprints, or prototypes, having tangible examples will help you stand out.
✨Engage with Stakeholders
Be ready to talk about your experience working with diverse stakeholders. Share specific examples of how you've facilitated conversations to build understanding and alignment. This demonstrates your ability to manage relationships and influence decision-making.
✨Stay Current and Curious
Show your commitment to continuous learning by discussing recent trends or tools in service design that you've explored. This not only highlights your passion for the field but also indicates that you're proactive about staying updated with industry standards.
