Learning & Apprenticeship Manager

About The Role

Reporting to the Senior People Business Partner, the Learning and Apprenticeship Manager is a brand-new role to TPXimpact, created to bring structure, credibility and measurable value to how we develop our people. This is as much a builder role as it is a manager role. You'll take the lead on making the organisation genuinely apprenticeship-ready: owning the levy, selecting the right training providers and mapping our existing learning content against recognised accreditation so that every course we run counts towards something bigger. Done well, this turns our L&D offer into a real differentiator, a reason people choose to join us, and stay.

You'll also own the practical, day-to-day moments that shape someone's experience of the business, from a well-run induction, to guiding our people to self-serve through intranet content, to a training request that gets a thoughtful response, working with the business to co-create great learning opportunities. This includes our key staples like being brilliant consultants, and leadership essentials to triaging and prioritising a busy inbox, and equally comfortable sitting across the table from a training provider negotiating terms, or presenting levy spend to Finance. This role suits someone who has worked in L&D, organisational development, and apprenticeships, ideally in a professional services. You'll take full ownership of the agenda, building the strategy as much as delivering it.

Building capability & development ensuring our people do more than deliver great work. They help clients build the confidence and capability to sustain real change long after we have gone.

Responsibilities

• Own the L&D inbox and act as the first point of contact for all requests for training and development, triaging queries.
• Act, where necessary, as admin conduit between various stakeholders to ensure that the right people get to the right training, in the best learning environment with the right tools and support.
• Responsible for directing managers and employees to the right capability development solution.
• Run an annual Training Needs Analysis, in conjunction with the communities of practice to review organisation skills gaps and create the relevant action plan to close capability gaps.
• Map and audit all existing learning content and pathways across the business, and work with providers/awarding bodies to get as much of it formally accredited as possible.
• Review the use and need of a Learning Management System (or equivalent digital learning platform), keeping content current, easy to find, and aligned to clear career and skills pathways.
• Make the organisation apprenticeship-ready: own the apprenticeship levy end-to-end, including forecasting spend, maximising usage before funds expire, and exploring the use of apprentices as our wider social value story.
• Use the apprenticeship competencies as an overlay to the progression framework to support technical development of our teams.
• Research, select and manage relationships with apprenticeship and training providers, holding them to account on quality, delivery and value for money.
• Track and report L&D and apprenticeship KPIs, incl levy utilisation, completion rates, provider performance, employee engagement with learning and return on investment to the leadership team.
• Collaborate with the Talent Team and Central Ops team to successfully onboard new joiners.
• Coach and equip line managers to have good development conversations and build a genuine culture of continuous learning in their teams.
• Manage CPD logging and renewal support for employees in professionally regulated roles.
• Own the internal marketing of the L&D and apprenticeship offer; building a clear, appealing 'learning brand' internally.
• Ensuring the efficiency and integrity of the data for Learning and apprenticeship.
• Working with the Business Partner, hiring managers and departmental leads to turn identified skills gaps into structured, costed learning interventions.

About You

Essential experience

• Proven experience running L&D operations, apprenticeships, or organisational development in a fast-moving, professional services business.
• Solid working knowledge of the UK apprenticeship levy, funding rules and the training provider market.
• Experience designing or improving company induction, consultancy and soft skills programmes.
• Track record of mapping or accrediting learning content against recognised frameworks or qualifications.
• Strong stakeholder management confident triaging and prioritising a busy, varied inbox of requests.
• Comfortable owning and reporting on a budget.
• Excellent communication skills, able to influence at all levels from apprentice to executive.

Desirable experience

• CIPD Level 5 (or working towards this level).
• Knowledge of working on hubspot or similar platforms.

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.