At a Glance
- Tasks: Manage relationships with major clients in arts, culture, and education sectors.
- Company: Join manifesto, a digital experience agency for changemakers.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on ethical and sustainable practices.
- Why this job: Make a real impact by supporting clients' digital transformation journeys.
- Qualifications: 3-5 years of experience in account management, preferably in digital or agency settings.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a Senior Account Manager to work on some of our largest clients in our portfolio of clients in the professional membership, arts and culture and higher education sectors. We're actively growing this sector and are looking for an individual to support the Client Strategy Partner and Account Director in growing this portfolio of clients.
Ideally you'll have three to five years of commercial experience developing digital transformation and web platform opportunities with clients in some or all of the sectors outlined above. Working closely with the Account Director and Client Strategy Partner leading the Sector, you will focus on delivering high quality client experience, understanding the requirements this sector of clients have with regards to income and revenue generation, service delivery, ticketing, membership and audience strategies and demand and how digital can support the wider organisational objectives and mission.
Responsibilities:
- Effective day-to-day management of high quality relationships with clients.
- To manage client expectations and take proactive measures to ensure that the relationship between the agency and the client is effective and valuable for both sides and address issues in accordance with this.
- To help ensure that we are exceeding client expectations as an agency partner and responding to client needs at all times.
- To work collaboratively with the sector delivery team, ensuring new projects are handed over in efficient and timely manner, and setting the project team up for success.
- To ensure that support activities are acknowledged, responded to and dealt with, in line with agreed SLAs.
- To act as a first escalation point for clients where issues/concerns about project or support delivery are not being adequately resolved within the project team.
- To work with the Account Director to ensure that project briefs/Statements of Work define the client requirements, budgets and timescales adequately and are fully signed off by clients before work commences.
- To escalate any client issues or challenges in a timely manner, ensuring the right people are notified in order to swiftly resolve.
- To manage contractual obligations and risks, including partners delivering work for our clients.
- To manage the commercial health of the client accounts, ensuring acceptable client and project level margins are maintained.
- Understand the wider needs of our clients beyond our day to day product owners/project leads.
- Actively source and validate with the Account Director, events and public arenas where we can promote the manifesto brand and complete outreach and networking.
- To ensure long-term mutually valuable relationships with existing clients.
- To ensure all allocated clients have a good understanding of the manifesto proposition and its relevance to their organisation.
- To develop a deep understanding of specific client and sector challenges and their business objectives, and join regular client touch-points such as client monthly calls and roadmap workshops with the rest of the manifesto team.
- To build commercially valuable relationships with key people within the client organisations with a focus on growing our network beyond our immediate client contacts.
- To work with your Account Director and sector aligned team members to ensure we're building a network and promoting our services to key potential customers.
- To work with your Account Director and sector aligned team members to ensure we're running regular strategic reviews with our clients.
- To work with your Account Director and internal Marketing teams to support external sector marketing activity.
- To grow the business we do with existing clients through creation, identification and conversion of new commercial opportunities.
- To meet account financial targets through identification and conversion of account sales pipelines with your Account Director and Sector aligned team.
- To help convert opportunities into confirmed Statements of Work, collaborating with appropriate team members.
- To work with the Account Director on annual and monthly forecasting and invoicing.
- To be involved in new business proposals and presenting in pitches, working closely with our growth team.
- To meet your billable target.
- To keep our CRM updated, ensuring accurate client and opportunity information is logged and key commercial details are up to date to support accurate monthly forecasting.
- To be a voice of the client services studio in the agency.
- To help to unify the Client Services offering across manifesto.
- To promote the Client Services role within the wider business.
- To be an active contributor in the Client Services Studio, Community of Practice and Client Experience Playbook.
- To support the client satisfaction strategy and maintain/improving our Net Promoter Score.
About You:
- We're looking for an experienced Senior Account Manager who has experience working with professional membership, arts and culture and/or Higher Education organisations.
- Proven work experience within an agency, ideally digital or similar, as a Senior Account Manager working with membership, visitor attraction and/or higher education institutes.
- Demonstrable ability to communicate, present and influence key stakeholders.
- Confident financial planning and reporting.
- Ability to handle challenging situations with tact and diplomacy.
- Proven ability to juggle multiple priorities at a time, while maintaining sharp attention to detail.
- Proven ability to be proactive in identifying opportunities, issues and/or risk.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills.
This is a hybrid working role, where you will have the choice to work from home or attend hubs around the country. Some travel to clients or to attend regular team days is expected.
About Us:
Manifesto is the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful.
Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora.
Part of the TPXimpact group - a Certified B Corporation, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists.
TPXimpact is a digital transformation company, and Certified B Corporation, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes.
Senior Account Manager in Hemel Hempstead employer: TPXImpact Holdings PLC
At manifesto, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our hybrid working model, which allows for flexibility while maintaining strong team connections, and our focus on meaningful projects that create positive societal impact. Join us in a role where your expertise will not only drive client success but also contribute to a greater mission of sustainability and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the professional membership, arts and culture, and higher education sectors. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn.
✨Tip Number 2
Showcase your expertise! When you’re chatting with potential clients or during interviews, share specific examples of how you've helped previous clients achieve their goals. This will demonstrate your value and make you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Research potential clients and reach out with tailored proposals that address their specific needs. This shows initiative and can lead to valuable conversations.
✨Tip Number 4
Keep it real! During interviews or client meetings, be authentic and honest about what you can deliver. Building trust is key in account management, so let your personality shine through while discussing your skills and experiences.
We think you need these skills to ace Senior Account Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in digital transformation and working with clients in the professional membership, arts and culture, or higher education sectors. We want to see how your skills align with our mission!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use numbers and examples to illustrate how you've successfully managed client relationships and driven revenue growth. This will help us see the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits well with our culture at StudySmarter, so don’t be afraid to show us who you are and what motivates you. A genuine approach can make a big difference!
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at TPXImpact Holdings PLC
✨Know Your Clients
Before the interview, dive deep into understanding the clients you'll be working with. Familiarise yourself with their organisational goals, challenges, and how digital transformation can enhance their operations. This knowledge will help you demonstrate your ability to build valuable relationships and tailor solutions to their needs.
✨Showcase Your Experience
Be ready to discuss your previous roles and how they relate to the Senior Account Manager position. Highlight specific examples of how you've successfully managed client relationships, navigated challenges, and contributed to revenue growth in similar sectors like arts, culture, or higher education.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare scenarios where you've had to manage client expectations or resolve conflicts, showcasing your tact and diplomacy. This will illustrate your capability to maintain high-quality client relationships.
✨Engage with the Team
Since this role involves collaboration with various teams, express your enthusiasm for teamwork during the interview. Share examples of how you've worked effectively with cross-functional teams in the past, and be prepared to discuss how you would approach working with the Account Director and sector delivery team.
