Delivery Manager

About The Role

We are looking for a Delivery Manager to be at the heart of multidisciplinary teams at TPXimpact. You will guide teams in delivering projects using Agile methodologies, ensuring clarity in roles, prioritising work, and engaging clients effectively. You will work across various sectors, including local councils, central government, health organisations, and third sector organisations, often stepping into leadership roles in smaller teams or projects with tighter budgets.

Dimensions

• Budget: Manage project budgets, balancing cost versus value.
• Headcount: Build and maintain multidisciplinary delivery teams.
• Resource complexity and nature of work teams: Work with both TPXimpact and client teams, ensuring motivation and collaboration.
• Problem solving responsibility and complexity: Identify obstacles, facilitate delivery flow, and manage risks and dependencies.
• Change management requirements: Guide teams through new process implementations and adapt Agile methodologies as needed.
• Internal / External interactions: Build relationships with senior clients, support Sales and Marketing teams, and participate in the Community of Practice.
• Strategic timeframe working towards: Ensure projects deliver on time and on budget, contributing to long-term client success.

Responsibilities

• Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success.
• Build and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating, and working well together.
• Actively participate and support the development of a high-functioning Delivery Community of Practice.
• Engage and communicate effectively with client stakeholders.
• Consistently implement the defined delivery methodology to a high standard.
• Identify obstacles and help the delivery team to overcome them.
• Focus the project team on what is most important to the delivery of our products and services.
• Encourage and facilitate continuous improvement of our projects.
• Work effectively across multiple client projects and teams.

About You

Professional knowledge and experience

• Essential

• Demonstrable experience in project management or delivery management roles.
• Strong understanding of agile and lean practices.
• Excellent communication and interpersonal skills, capable of engaging client stakeholders.
• Experience in financial management in project environments.
• Ability to manage multiple parts of the product life cycle.

• Experience implementing digital transformation in public sector environments.
• An understanding of the GDS Service Standards and DDaT Framework.

Behaviours and PACT values

• Adaptability to changing priorities and business needs.
• Strong customer-centric approach to delivery.
• Innovation and continuous improvement mindset.
• High level of integrity and accountability.
• Enthusiasm to contribute to the delivery practice and TPX more broadly.

Technical skills

• Agile methodologies: Experience with agile methodologies and tools.
• Risk management: Experience in identifying and managing project risks.
• Financial forecasting: Ability to manage project budgets.
• Process improvement: Ability to challenge and improve project processes.
• Planning: Ability in planning processes in project environments.

Strengths, drivers and traits

• Effective leadership and team management skills.
• Proactive problem-solving approach.
• High level of resilience and adaptability.
• Passion and commitment to quality and excellence in delivery.
• Strong customer-centric and people first approach.

About Us

People-Powered Transformation. We are a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we are creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we are collaborative and empathetic. We are a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

• 30 days holiday + bank holidays.
• 2 volunteer days for causes that you are passionate about.
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave.
• Life assurance.
• Employer pension contribution of 5%.
• Health cash plan.
• Personal learning and development budget.
• Employee Assistance Programme.
• Access to equity in the business through a Share Incentive Plan.
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme.
• Financial advice.
• Health assessments.

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We are an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

We encourage hybrid working; our team is based across the country, both remotely and from our offices and hubs. Depending on your project, you will be typically expected to attend a Leeds, London or Manchester office once a week.