At a Glance
- Tasks: Manage relationships with major clients in arts, culture, and education sectors.
- Company: Join a digital experience agency committed to positive impact and innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on ethical and sustainable practices.
- Why this job: Be a changemaker, driving digital transformation for impactful organisations.
- Qualifications: 3-5 years of experience in account management, preferably in digital or agency settings.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a Senior Account Manager to work on some of our largest clients in our portfolio of clients in the professional membership, arts and culture and higher education sectors. We are actively growing this sector and are looking for an individual to support the Client Strategy Partner and Account Director in growing this portfolio of clients. Ideally, you will have three to five years of commercial experience developing digital transformation and web platform opportunities with clients in some or all of the sectors outlined above.
Working closely with the Account Director and Client Strategy Partner leading the Sector, you will focus on delivering high quality client experience, understanding the requirements this sector of clients have with regards to income and revenue generation, service delivery, ticketing, membership and audience strategies and demand and how digital can support the wider organisational objectives and mission.
Supported by an Account Director, this role is key to helping to understand our clients, their specific organisational and sector needs and challenges, so that we can bring together the right people and expertise to tackle and deliver against their organisational strategy and objectives.
Responsibilities
- Effective day-to-day management of high quality relationships with clients.
- Manage client expectations and take proactive measures to ensure that the relationship between the agency and the client is effective and valuable for both sides.
- Work collaboratively with the sector delivery team, ensuring new projects are handed over in an efficient and timely manner.
- Ensure that support activities are acknowledged, responded to and dealt with, in line with agreed SLAs.
- Act as a first escalation point for clients where issues/concerns about project or support delivery are not being adequately resolved within the project team.
- Work with the Account Director to ensure that project briefs/Statements of Work define the client requirements, budgets and timescales adequately and are fully signed off by clients before work commences.
- Manage contractual obligations and risks, including partners delivering work for our clients.
- Manage the commercial health of the client accounts, ensuring acceptable client and project level margins are maintained.
- Understand the wider needs of our clients beyond our day to day product owners/project leads.
- Actively source and validate with the Account Director, events and public arenas where we can promote the manifesto brand and complete outreach and networking.
To ensure long-term mutually valuable relationships with existing clients
- Ensure all allocated clients have a good understanding of the manifesto proposition and its relevance to their organisation.
- Develop a deep understanding of specific client and sector challenges and their business objectives.
- Build commercially valuable relationships with key people within the client organisations.
- Work with your Account Director and sector aligned team members to ensure we're building a network and promoting our services to key potential customers.
- Run regular strategic reviews with our clients.
- Support external sector marketing activity.
To grow the business we do with existing clients through creation, identification and conversion of new commercial opportunities
- Meet account financial targets through identification and conversion of account sales pipelines.
- Help convert opportunities into confirmed Statements of Work.
- Work with the Account Director on annual and monthly forecasting and invoicing.
- Be involved in new business proposals and presenting in pitches.
- Meet your billable target.
- Keep our CRM updated, ensuring accurate client and opportunity information is logged.
To be a voice of the client services studio in the agency
- Help to unify the Client Services offering across manifesto.
- Promote the Client Services role within the wider business.
- Be an active contributor in the Client Services Studio, Community of Practice and Client Experience Playbook.
- Support the client satisfaction strategy and maintain/improve our Net Promoter Score.
About You
We are looking for an experienced Senior Account Manager who has experience working with professional membership, arts and culture and/or Higher Education organisations. Proven work experience within an agency, ideally digital or similar, as a Senior Account Manager working with membership, visitor attraction and/or higher education institutes. Demonstrable ability to communicate, present and influence key stakeholders. Confident financial planning and reporting. Ability to handle challenging situations with tact and diplomacy. Proven ability to juggle multiple priorities at a time, while maintaining sharp attention to detail. Proven ability to be proactive in identifying opportunities, issues and/or risk. Excellent listening, negotiation and presentation abilities. Strong verbal and written communication skills.
This is a hybrid working role, where you will have the choice to work from home or attend hubs around the country. Some travel to clients or to attend regular team days is expected.
About Us
Manifesto is the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists.
TPXimpact is a digital transformation company, and Certified B Corporation, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes.
Senior Account Manager in Basildon employer: TPXImpact Holdings PLC
At manifesto, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our hybrid working model, which allows for flexibility and work-life balance, alongside opportunities for professional development within a diverse team dedicated to making a positive impact in the arts, culture, and higher education sectors. Join us in our mission to create meaningful digital experiences while enjoying the benefits of working with a Certified B Corporation that values ethical practices and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Basildon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the professional membership, arts and culture, and higher education sectors. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your experience in digital transformation and client management. This will help you stand out when chatting with potential employers or clients.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can add value to their team. We love initiative!
✨Tip Number 4
Keep it real during interviews! Be prepared to discuss how you can help clients achieve their goals and tackle challenges. Use examples from your past experiences to illustrate your points and show that you understand their needs.
We think you need these skills to ace Senior Account Manager in Basildon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in digital transformation and working with clients in the professional membership, arts and culture, or higher education sectors. We want to see how your skills align with our mission!
Showcase Your Client Management Skills:In your application, emphasise your ability to manage client relationships effectively. Share examples of how you've exceeded client expectations and navigated challenges in previous roles. This will help us understand how you can contribute to our high-quality client experience.
Demonstrate Your Commercial Acumen:We’re looking for someone who understands the financial side of account management. Include details about your experience with financial planning, reporting, and meeting account targets. This will show us that you can help maintain the commercial health of our client accounts.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values while you’re at it.
How to prepare for a job interview at TPXImpact Holdings PLC
✨Know Your Clients
Before the interview, dive deep into understanding the clients you'll be working with. Familiarise yourself with their needs, challenges, and how digital transformation can enhance their operations. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss specific examples from your past roles where you've successfully managed client relationships or led projects in the professional membership, arts, culture, or higher education sectors. Highlight your achievements and how they align with the responsibilities of the Senior Account Manager role.
✨Demonstrate Financial Acumen
Since financial planning and reporting are key aspects of this role, come equipped with examples of how you've managed budgets or improved financial outcomes in previous positions. This will help illustrate your capability to maintain the commercial health of client accounts.
✨Engage with Questions
Prepare thoughtful questions about the company’s approach to client management and digital transformation. This not only shows your interest but also gives you insight into whether the company’s values align with yours. Plus, it sets a collaborative tone for the conversation.
