At a Glance
- Tasks: Design and prototype innovative services that enhance user experiences and meet organisational goals.
- Company: Join TPXimpact, a purpose-driven organisation focused on creating sustainable solutions.
- Benefits: Enjoy 30 days holiday, volunteer days, health plans, and personal development budgets.
- Other info: Collaborative environment with opportunities for growth and mentoring.
- Why this job: Make a real impact by transforming services for people and the planet.
- Qualifications: Experience in service design, data analysis, and stakeholder communication required.
The predicted salary is between 36000 - 60000 £ per year.
As a Service Designer at TPXimpact, you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about the technologies, data, and organisational infrastructure that are needed as part of delivering successful service outcomes. As part of multidisciplinary teams, you will work independently and with other specialists to produce high‑quality work that meets user needs. You will also play an active role in contributing to our Service & Organisation Design practice.
Responsibilities
- Work as the service designer in multidisciplinary teams – from understanding and visualising 'as is' journeys, to designing 'to be' experiences and service blueprints, as well as prototyping, iterating and measuring the impact of your designs.
- Surfacing and/or reducing complexity of experiences and user journeys through visual communication and storytelling.
- Facilitate conversations with different stakeholders to build understanding and alignment and help deliver intended outcomes and impact.
- Understand and design how offline and online interactions fit together to deliver organisational, service and user outcomes.
- Use data and research insights to support design decisions.
- Prototype and test end‑to‑end services and individual service components.
- Work closely with clients to build design maturity through supporting delivery teams and communities of practice.
- Contribute actively to our Service & Organisation Design practice, inspiring engagement and sharing.
- Continuously maintain and update your skills and knowledge to stay current within your relevant field of expertise.
Professional Knowledge and Experience
- Experience in articulating and communicating the value of service design and creating a clear case for change based on user evidence, business outcomes, or financial evidence.
- Ability to analyse both qualitative and quantitative data to inform and iterate on design decisions.
- Knowledge of and experience in designing services that adhere to standards for accessibility and inclusive design.
- Experience working across organisational boundaries and connecting different parts of the service or business to explore and understand the as‑is and to‑be service.
- Demonstrated ability to apply systems thinking to understand how the service fits into the broader organisational and technical ecosystem.
- Experience managing and influencing a diverse range of stakeholders, including senior leaders, technical teams, and service users/partners.
- Proven ability to communicate complex design ideas and rationale clearly and persuasively to non‑design audiences, using storytelling and evidence to influence decision‑making.
- Experience identifying and working with organisational constraints to shape and/or prioritise a realistic service design plan.
- Experience mentoring or coaching junior colleagues or non‑designers in user‑centred practices.
Technical Skills
- Experience identifying the different parts that make up a service and using them to identify problems.
- Experience articulating service propositions.
- Experience developing service models based on user and organisational needs.
- Experience with visual tools and methods (sketching, paper maps, mapping software) to bring ideas to life with stakeholders through conceptual diagrams and detailed service blueprints.
- Experience using different methods to prototype and test ideas with stakeholders or other designers.
- Some experience communicating clearly and providing direction quickly to help manage ambiguity, uncertainty and contradictions in a project.
- Good facilitation and communication skills in client contexts (co‑design and alignment workshops, seminars, show and tells with mixed groups of internal and external stakeholders).
About Us
We’re a purpose‑driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors with expertise in human‑centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever‑evolving world. At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people‑powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, question assumptions and build in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits
- 30 days holiday + bank holidays
- 2 volunteer days for causes that you are passionate about
- Maternity/paternity – 6 months maternity leave, 3 months paternity leave
- Life assurance
- Employer pension contribution of 5%
- Health cash plan
- Personal learning and development budget
- Employee Assistance Programme
- Access to equity in the business through a Share Incentive Plan
- Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
- Health assessments
We’re an Inclusive Employer. Let us know in your application if you have accessibility requirements during the interview.
Service Designer employer: TPXimpact | B Corp™
At TPXimpact, we pride ourselves on being a purpose-driven organisation that fosters a collaborative and empathetic work culture. As a Service Designer, you will not only have the opportunity to work on meaningful projects that create sustainable solutions but also benefit from generous holiday allowances, personal development budgets, and a commitment to employee well-being through various health and wellness initiatives. Our inclusive environment encourages continuous learning and growth, making TPXimpact an excellent employer for those looking to make a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Service Designer role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work. Include case studies that demonstrate your design process, from understanding user journeys to prototyping. This will help potential employers see the value you bring.
✨Tip Number 3
Practice your storytelling! When you get to the interview stage, be ready to communicate your design ideas clearly. Use examples from your experience to illustrate how you've tackled complex problems and delivered impactful solutions.
✨Tip Number 4
Apply through our website! We love seeing applications directly from passionate candidates. Make sure to tailor your application to highlight how your skills align with our mission at TPXimpact. Let's create a better future together!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Show Your Passion for Service Design:When you're writing your application, let your enthusiasm for service design shine through! Share specific examples of projects you've worked on and how they align with our mission at TPXimpact. We love seeing candidates who are genuinely excited about making a difference.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experience and skills, especially when it comes to articulating complex design ideas. Remember, we want to understand your journey without getting lost in jargon!
Tailor Your Application:Make sure to customise your application for the Service Designer role. Highlight relevant experiences that showcase your ability to work in multidisciplinary teams and your understanding of user-centred practices. We appreciate when candidates take the time to connect their background to what we do.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at TPXimpact | B Corp™
✨Know Your Service Design Fundamentals
Before the interview, brush up on your service design principles. Be ready to discuss how you’ve used visual methods and prototyping in past projects. This will show that you understand the core responsibilities of the role and can hit the ground running.
✨Prepare Your Storytelling Skills
Since communication is key, practice articulating your design ideas clearly. Use storytelling techniques to explain complex concepts in a way that resonates with non-design audiences. This will help you connect with the interviewers and demonstrate your ability to influence decision-making.
✨Showcase Your Collaborative Spirit
TPXimpact values teamwork, so be prepared to share examples of how you've worked in multidisciplinary teams. Highlight your experience in facilitating conversations with stakeholders and how you’ve helped align different perspectives to achieve project goals.
✨Demonstrate Your Data-Driven Approach
Familiarise yourself with both qualitative and quantitative data analysis. Be ready to discuss how you’ve used data insights to inform your design decisions. This will showcase your analytical skills and your ability to create user-centred designs that meet organisational needs.
