IT Service Desk Analyst - 1st line Support in Chesterfield

Please note: This role will be based out of the Chesterfield office with an average of 2 office days required per week. We are looking for an energetic, self-motivated and organised individual to join a small but focused central IT team supporting a modern, mature and scalable internal IT function based on a SaaS/PaaS cloud-based infrastructure. You will work collaboratively within the team to deliver a high-quality IT function. The role will be hybrid with a requirement of up to 3 days onsite in our office in Chesterfield, Derbyshire, and remaining days from home. The role holder will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it scales.

Responsibilities

• Work as part of the IT Support team in a first line support role; helping users with a wide range of SaaS & PaaS applications.
• Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
• Provide Hardware support to end users, including the configuring of new equipment.
• Contribute to the management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
• Work to consistent standards for management of our portfolio of cloud-based apps.
• Work within information security, governance and certification standards across the IT estate.
• Help with the documentation of the internal IT estate.
• Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.

About You

Enthusiastic and motivated, with an interest in developing your IT knowledge further by working as part of a small team to deliver exceptional support for the business. You will have excellent communication skills, attention to detail and be customer focused.

Experience

• Previous experience providing 1st line support using a Service Desk solution.
• User creation and management in Entra ID (Previously known as Active Directory).
• Asset register management.
• Previous experience working in a Cyber Essentials+ /ISO Certified environment.
• Knowledge of MacOS, Windows 11 and 365.
• Hardware support including Mac devices.

Benefits Include:

• 30 days holiday + bank holidays.
• 2 volunteer days for causes that you are passionate about.
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave.
• Life assurance.
• Employer pension contribution of 5%.
• Health cash plan.
• Personal learning and development budget.
• Employee Assistance Programme.
• Access to equity in the business through a Share Incentive Plan.
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme.
• Health assessments.

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds. Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.