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- Tasks: Manage daily operations for shipping fixtures and provide top-notch customer service.
- Company: Join TPT Shipbrokers, a leader in the shipping industry with a focus on innovation.
- Benefits: Enjoy opportunities for growth, flexible work arrangements, and a collaborative team environment.
- Why this job: Be part of a dynamic team that values customer relationships and operational excellence.
- Qualifications: No prior experience required; just bring your enthusiasm and willingness to learn!
- Other info: Ideal for high school and college students looking to kickstart their career in shipping.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for Shipping Operators under a new TPT initiative.
Job Summary:
You will be responsible for all daily operation of your allocated fixtures reporting to our Team Manager.
Responsibilities:
Customer care:
Assist in building partnerships with Customers, Owners and Agents providing proactive customer service.
Liaising with Customers, Owners and Agents on all general operational matters including but not limited to vessel movements, declaration of L/C’s and/or other options, provide LOI wordings, meet all notice and/or time bar requirements without fail, issue freight and commission invoices.
Provide Customers with analysis of voyage performances, statistics etc, if required.
Vessel Operation:
Monitor and handle all operation and documentation requirements for the allocated spot fixtures whether this is by email or phone.
Maintain continuous updating of all vessel operation records, files and databases.
Process and ensure compliance with CP requirements and company procedures and that all relevant operational information is communicated between parties under a contract.
Monitor and record all details of spot voyages including statement of facts, freight calculations, freight invoices and other invoices for the spot fixtures.
Liaise with the commercial department concerning any special information requirements, requests, questionnaires, certification, invoicing (freight, hire and commission) and scheduling of vessels, if required.
Service Enhancement:
Actively participate in the development of quality management systems and proactively engage in the process for improving and transforming our Customer service level.
Assist on any department/company projects and flexible for additional duties as and when required.
TPT Shipbrokers Int. Limited | Shipping Operator employer: TPT Shipbrokers Int. Limited
Contact Detail:
TPT Shipbrokers Int. Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPT Shipbrokers Int. Limited | Shipping Operator
✨Tip Number 1
Familiarize yourself with the shipping industry and current trends. Understanding the market dynamics and key players will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the shipping sector. Attend industry events or join online forums to connect with potential colleagues and learn more about the role of a Shipping Operator.
✨Tip Number 3
Brush up on your customer service skills. Since the role involves building partnerships and providing proactive service, showcasing your ability to handle customer relations effectively will set you apart.
✨Tip Number 4
Be prepared to discuss your experience with operational documentation and compliance. Highlight any relevant experience you have in managing vessel operations or handling contracts to demonstrate your fit for the role.
We think you need these skills to ace TPT Shipbrokers Int. Limited | Shipping Operator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Shipping Operator position. Understand the responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in shipping operations, customer service, or logistics. Use specific examples that demonstrate your ability to manage vessel operations and liaise with various stakeholders.
Showcase Communication Skills: Since the role involves liaising with customers, owners, and agents, make sure to showcase your communication skills. Provide examples of how you've successfully managed relationships and resolved issues in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention how your skills align with their goals, particularly in enhancing customer service and operational efficiency.
How to prepare for a job interview at TPT Shipbrokers Int. Limited
✨Show Your Customer Service Skills
Since the role emphasizes customer care, be prepared to discuss your previous experiences in building partnerships and providing proactive service. Share specific examples of how you've successfully managed customer relationships in the past.
✨Demonstrate Operational Knowledge
Familiarize yourself with vessel operations and documentation requirements. Be ready to explain how you would handle daily operations and ensure compliance with company procedures, as this will show your understanding of the role's responsibilities.
✨Highlight Your Analytical Abilities
The job involves analyzing voyage performances and statistics. Prepare to discuss any relevant experience you have with data analysis and how it has contributed to operational success in your previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-time scenarios related to vessel movements or customer inquiries. Practice articulating your thought process and decision-making strategies clearly.
