At a Glance
- Tasks: Support diverse pension schemes and ensure customer satisfaction while managing member enquiries.
- Company: Join TPT Retirement Solutions, a leading workplace pensions provider with 80 years of experience.
- Benefits: Gain valuable experience in pensions administration and work in a supportive team environment.
- Other info: Opportunity to expand your expertise with the new Collective Defined Contribution scheme.
- Why this job: Be part of an innovative team delivering dependable retirement outcomes for members.
- Qualifications: GCSEs in Maths and English, enthusiasm for the role, and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Join our busy administration team as a Pensions Administrator, supporting over 60 varied pension schemes, including our new and innovative Collective Defined Contribution (CDC) scheme.
A CDC pension scheme is a new style of pension scheme designed to bridge the gap between Defined Benefit and Defined Contribution pensions, offering members a lifelong pension with fixed contributions pooled into a collective fund.
Your Responsibilities
- Ensuring customer satisfaction is a key priority at all times and working in line with service levels.
- Managing all aspects of the Pensions Administrator role, including pensions calculations, member enquiries, and ad hoc projects.
- Mentoring team members whilst actively developing your own knowledge.
- Maintaining accuracy of member/employer data at all times.
- Monitoring both the quality and volume of your own output, as well as that produced by the team. Undertaking thorough reviews of colleagues’ work to ensure accuracy and consistency.
- Taking ownership of and showing a level of urgency in completing delegated tasks within the team.
- Building relationships across relevant TPT teams as business need dictates.
- Identifying areas for improvement, actively contributing in team meetings, refining processes and suggesting change.
- Complying with the Data Protection Policy when dealing with personal data in the course of employment including personal data relating to any employee, customer, client, supplier or agent of the Company.
- Performing all duties in line with TPT’s Information Security policy and acting as an ambassador of TPT at all times.
Skills & Qualifications
- Experience with Defined Benefit & Defined Contribution Pensions.
- GCSEs (or equivalent), C/4 or above in Maths and English.
- Working towards or completed CPC/DPA/CPA.
- Microsoft Word and Excel proficiency.
- Demonstrates enthusiasm for the job and able to work using own initiative.
- Able to work under pressure and adapt to changes within the workplace.
- Good level of communication skills and able to prioritise own workload.
What You Will Get in Return
A bustling and diverse administration department where a close knit group of three BAU teams work together to provide the best service possible for our valued members and employers. The teams work on over 60 different pension schemes, both DB, DC & CDC, allowing for a great variety of day to day case and project work.
If you’re wanting to expand your expertise in pensions administration to include the new CDC scheme, join us on our journey to delivering dependable retirement outcomes for our members and apply today!
The Company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward‑thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Pension Administrator in Leeds employer: TPT Retirement Solutions
TPT Retirement Solutions is an exceptional employer, offering a collaborative work culture that prioritises employee growth and development. With a focus on meaningful projects in the pensions sector, employees benefit from comprehensive training opportunities and a supportive environment that encourages innovation and teamwork. Located in a vibrant area, the company also provides competitive benefits and a commitment to work-life balance, making it an ideal place for professionals seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Pension Administrator in Leeds
✨Tip Number 1
Get to know the company inside out! Research TPT Retirement Solutions and their innovative CDC scheme. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience with Defined Benefit and Defined Contribution pensions aligns with the role. Practice your answers so you can confidently showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Pension Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pensions Administrator role. Highlight your experience with Defined Benefit and Defined Contribution pensions, and don’t forget to mention any relevant qualifications like CPC or DPA. We want to see how your skills match what we’re looking for!
Show Your Enthusiasm:Let your passion for pensions shine through in your application! We love candidates who are enthusiastic about the job and eager to learn. Share examples of how you’ve taken initiative in previous roles or projects.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage their workload effectively, so show us you can communicate well!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at TPT!
How to prepare for a job interview at TPT Retirement Solutions
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit, Defined Contribution, and especially the new Collective Defined Contribution (CDC) schemes. Being able to discuss these concepts confidently will show that you're serious about the role and understand the intricacies involved.
✨Showcase Your Customer Service Skills
Since customer satisfaction is a key priority, prepare examples from your past experiences where you've gone above and beyond for clients or members. Highlighting your ability to manage enquiries and resolve issues effectively will demonstrate your fit for the team.
✨Demonstrate Team Spirit
The role involves mentoring and collaborating with team members, so be ready to discuss how you've contributed to team success in previous roles. Share specific instances where you've helped colleagues improve their work or suggested process enhancements.
✨Be Data Protection Savvy
Familiarise yourself with data protection policies and how they apply to pensions administration. Be prepared to discuss how you would handle personal data responsibly, as this is crucial in maintaining trust and compliance within the organisation.
