At a Glance
- Tasks: Lead pension scheme administration and ensure top-notch service delivery.
- Company: Join TPT Retirement Solutions, a leading workplace pensions provider with 80 years of experience.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Other info: Innovative environment focused on continuous improvement and technology investment.
- Why this job: Shape the future of pensions while coaching and developing a dynamic team.
- Qualifications: Experience in customer service management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Key Responsibilities
- Lead day-to-day pension scheme administration across the administration teams.
- Ensure accurate and timely benefit calculations, retirements, transfers, deaths and other member events.
- Monitor SLAs, KPIs and quality standards, reviewing and signing off complex casework.
- Drive continuous improvement through root-cause analysis and process enhancements.
- Manage the teams ensuring strong service levels and customer satisfaction.
- Oversee workforce planning, scheduling, reporting and performance analysis.
- Handle escalated queries and implement initiatives to improve the customer journey.
- Lead, coach and develop a team of pension administrators, managing workloads and performance.
- Build strong relationships with trustees, employers and advisers; attend meetings and present updates.
- Support new business activity and client onboarding when required.
- Ensure compliance with pension legislation, data protection and organisational policies.
- Oversee audits, risk controls and accurate member record-keeping.
- Manage administration systems, data integrity, system upgrades and process documentation.
What You’ll Bring
- Proven experience in managing a contact centre of customer service operations, metrics and workforce management.
- Demonstrable evidence of leading and supervising multi-level teams.
- Sound understanding of relevant pension legislation and governance requirements.
- Strong stakeholder engagement and communication skills with the ability to manage conflict.
- Budget management.
- A commitment to high-quality service and continuous improvement.
- Confidence working in a regulated environment with complex processes.
If you thrive on managing, coaching and developing teams to deliver exceptional customer service, apply today!
Defined Benefit Administration Manager in Leeds employer: TPT Retirement Solutions
TPT Retirement Solutions is an exceptional employer, offering a dynamic work culture that prioritises employee development and continuous improvement. With a commitment to high-quality service and a focus on innovation, employees benefit from robust training opportunities and the chance to make a meaningful impact in the pension sector. Located in the heart of the UK, TPT fosters strong relationships with stakeholders, ensuring a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Defined Benefit Administration Manager in Leeds
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like TPT Retirement Solutions. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Defined Benefit Administration Manager in Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to TPT Retirement Solutions.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on TPT Retirement Solutions's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at TPT Retirement Solutions
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TPT Retirement Solutions.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at TPT Retirement Solutions will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former TPT Retirement Solutions employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
