Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead pension scheme administration and ensure top-notch service delivery.
- Company: Join TPT Retirement Solutions, a leading workplace pensions provider with 80 years of experience.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Why this job: Shape the future of pensions while coaching and developing a dynamic team.
- Qualifications: Experience in managing customer service operations and strong leadership skills.
- Other info: Innovative environment focused on continuous improvement and technology investment.
The predicted salary is between 50000 - 60000 £ per year.
Key Responsibilities
- Lead day‑to‑day pension scheme administration across the RST administration teams.
- Ensure accurate and timely benefit calculations, retirements, transfers, deaths and other member events.
- Monitor SLAs, KPIs and quality standards, reviewing and signing off complex casework.
- Drive continuous improvement through root‑cause analysis and process enhancements.
- Manage the teams ensuring strong service levels and customer satisfaction.
- Oversee workforce planning, scheduling, reporting and performance analysis.
- Handle escalated queries and implement initiatives to improve the customer journey.
- Lead, coach and develop a team of pension administrators, managing workloads and performance.
- Build strong relationships with trustees, employers and advisers; attend meetings and present updates.
- Support new business activity and client onboarding when required.
- Ensure compliance with pension legislation, data protection and organisational policies.
- Oversee audits, risk controls and accurate member record‑keeping.
- Manage administration systems, data integrity, system upgrades and process documentation.
What You’ll Bring
- Proven experience in managing a contact centre of customer service operations, metrics and workforce management.
- Demonstrable evidence of leading and supervising multi-level teams.
- Sound understanding of relevant pension legislation and governance requirements.
- Strong stakeholder engagement and communication skills with the ability to manage conflict.
- Budget management.
- A commitment to high‑quality service and continuous improvement.
- Confidence working in a regulated environment with complex processes.
If you thrive on managing, coaching and developing teams to deliver exceptional customer service, apply today!
The Company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward‑thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
DB Administration Manager in Leeds employer: TPT Retirement Solutions
Contact Detail:
TPT Retirement Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DB Administration Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the pension and administration sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching TPT Retirement Solutions thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and improved service levels in previous roles. Highlighting your ability to drive continuous improvement will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining TPT and being part of their innovative approach to pension management.
We think you need these skills to ace DB Administration Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the DB Administration Manager role. Highlight your experience in managing teams and customer service operations, as well as any relevant pension legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at TPT. Be sure to mention specific examples of your leadership and continuous improvement efforts.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in SLAs or customer satisfaction scores. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TPT!
How to prepare for a job interview at TPT Retirement Solutions
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension legislation and governance requirements. Being able to discuss these confidently will show that you understand the complexities of the role and can navigate the regulatory landscape effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Highlight specific instances where you've improved service levels or resolved conflicts, as this will demonstrate your ability to manage and motivate a team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and team management. Think about how you would handle escalated queries or implement process improvements, and be ready to share your thought process.
✨Engage with Stakeholders
Since building strong relationships is key, prepare to discuss how you've engaged with stakeholders in previous roles. Share examples of how you've communicated updates or managed expectations, as this will highlight your communication skills and stakeholder management abilities.