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For Companies At a Glance
- Tasks: Lead and manage pension scheme administration teams to deliver top-notch service.
- Company: Join TPT Retirement Solutions, a leading workplace pensions provider with 80 years of experience.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Innovative company focused on technology and continuous improvement.
- Why this job: Make a real difference in people's financial futures while developing your leadership skills.
- Qualifications: Experience in managing customer service operations and strong team leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
TPT Retirement Solutions are looking for a DB Administration Manager to lead our administration and contact centre teams, deliver excellent service to members and clients, and ensure full compliance across our pension schemes. If you’re excited by the role but don’t meet every requirement, we encourage you to apply.
Key Responsibilities
- Lead day‑to‑day pension scheme administration across the RST administration teams.
- Ensure accurate and timely benefit calculations, retirements, transfers, deaths and other member events.
- Monitor SLAs, KPIs and quality standards, reviewing and signing off complex casework.
- Drive continuous improvement through root‑cause analysis and process enhancements.
- Manage the teams ensuring strong service levels and customer satisfaction.
- Oversee workforce planning, scheduling, reporting and performance analysis.
- Handle escalated queries and implement initiatives to improve the customer journey.
- Lead, coach and develop a team of pension administrators, managing workloads and performance.
- Build strong relationships with trustees, employers and advisers; attend meetings and present updates.
- Support new business activity and client onboarding when required.
- Ensure compliance with pension legislation, data protection and organisational policies.
- Oversee audits, risk controls and accurate member record‑keeping.
- Manage administration systems, data integrity, system upgrades and process documentation.
What You’ll Bring
- Proven experience in managing a contact centre of customer service operations, metrics and workforce management.
- Demonstrable evidence of leading and supervising multi-level teams.
- Sound understanding of relevant pension legislation and governance requirements.
- Strong stakeholder engagement and communication skills with the ability to manage conflict.
- Budget management.
- A commitment to high‑quality service and continuous improvement.
- Confidence working in a regulated environment with complex processes.
If you thrive on managing, coaching and developing teams to deliver exceptional customer service, apply today!
The Company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
DB Administration Manager employer: TPT Retirement Solutions
Contact Detail:
TPT Retirement Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DB Administration Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pension industry and let them know you're on the lookout for a DB Administration Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TPT Retirement Solutions thoroughly. Understand their mission, values, and recent developments. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Since the role involves managing teams and driving improvements, be ready to share specific examples of how you've successfully led teams and enhanced customer service in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace DB Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing teams and customer service operations, as well as any relevant pension legislation knowledge. We want to see how you fit into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the DB Administration Manager role and how your skills align with our needs. Don’t forget to mention your commitment to high-quality service and continuous improvement.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and improve processes. Use metrics where possible to show how you've made a difference in previous roles – we love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TPT Retirement Solutions
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension legislation and governance requirements. TPT Retirement Solutions is looking for someone who understands the ins and outs of these regulations, so be prepared to discuss how you've navigated compliance in your previous roles.
✨Showcase Your Leadership Skills
As a DB Administration Manager, you'll need to lead and develop teams. Think of specific examples where you've successfully managed multi-level teams, improved service levels, or handled escalated queries. Be ready to share how you motivate your team and drive continuous improvement.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around complex casework and customer service scenarios. Prepare to discuss how you've used root-cause analysis to enhance processes or improve customer journeys in past roles.
✨Engage with Stakeholders
Strong communication skills are key for this role. Be ready to talk about how you've built relationships with trustees, employers, and advisers. Think of instances where you've had to manage conflict or present updates effectively, as this will demonstrate your stakeholder engagement abilities.