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For Companies At a Glance
- Tasks: Drive sales by connecting with customers and identifying their parts needs.
- Company: Join TPS, part of the Volkswagen Group, known for quality and growth.
- Benefits: Inclusive workplace, recognition, and opportunities for learning and development.
- Why this job: Be part of a dynamic team and make an impact in the automotive industry.
- Qualifications: Sales experience, strong communication skills, and a passion for customer service.
- Other info: Fast-paced environment with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, Å KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
About the Role
What will you be doing?
- As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
- Achieve personal KPI's and revenue objectives with target customers.
- Accurately identify parts to meet the customer sales requirements.
- Utilise all product promotions effectively to achieve specific targets set.
- Identify and leverage potential sales opportunities within customer base.
- Maintain own product knowledge and awareness of competitor activity.
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits.
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
- Provide timely communication to customer on their credit status.
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
- Handle incoming calls and customer enquiries within KPI's, using the approved greeting.
- Ensure the proper and accurate use of all systems to search and order parts.
- Complete all required documentation accurately and promptly.
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
Requirements
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
- Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment.
- Passion for providing a great customer service experience.
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
- Excellent attention to detail and accurate record-keeping.
- IT literate, preferably with a good working knowledge of MS Excel.
- A passion for the automotive industry.
Parts Sales Executive - Trafford in Stretford employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive - Trafford in Stretford
✨Tip Number 1
Get to know the company inside out! Research TPS and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Parts Sales Executive role. Personal connections can make a huge difference!
✨Tip Number 3
Practice your pitch! Prepare a brief introduction about yourself and your experience in sales. Be ready to discuss how you can contribute to TPS's goals and how your skills align with their needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Parts Sales Executive - Trafford in Stretford
Some tips for your application 🫡
Show Your Passion for the Automotive Industry: When writing your application, let your enthusiasm for the automotive world shine through. We want to see that you’re not just looking for any job, but that you genuinely care about providing top-notch service and support in this field.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in sales and customer service. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us quickly understand why you’d be a great fit for the Parts Sales Executive role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TPS
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and services offered by TPS. Familiarise yourself with Volkswagen Group vehicles and their parts. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully achieved sales targets or built strong customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see your capabilities in action.
✨Demonstrate Your Customer Service Passion
Since providing excellent customer service is key for this role, be ready to discuss how you've gone above and beyond for customers in previous positions. Share specific instances where your actions led to positive outcomes, showcasing your commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, sales strategies, or upcoming product launches. This not only demonstrates your enthusiasm but also helps you gauge if TPS is the right fit for you.
