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For Companies At a Glance
- Tasks: Engage with customers, achieve sales targets, and provide expert advice on parts.
- Company: Join TPS, part of the Volkswagen Group, delivering quality parts to independent garages.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a growing team that values customer service and relationship building.
- Qualifications: Proven sales experience, strong communication skills, and a passion for the automotive industry.
- Other info: Ideal for self-starters looking to thrive in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Role Overview
What will you be doing?
- As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
- Achieve personal KPIs and revenue objectives with target customers.
- Accurately identify parts to meet the customer sales requirements.
- Utilise all product promotions effectively to achieve specific targets set.
- Identify and leverage potential sales opportunities within customer base.
- Maintain own product knowledge and awareness of competitor activity.
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits.
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
- Provide timely communication to customer on their credit status.
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
- Handle incoming calls and customer enquiries within KPIs, using the approved greeting.
- Ensure the proper and accurate use of all systems to search and order parts.
- Complete all required documentation accurately and promptly.
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
About the Role
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
Essential Skills
What are we looking for?
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
- Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment.
- Passion for providing a great customer service experience.
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
- Excellent attention to detail and accurate record-keeping.
- IT literate, preferably with a good working knowledge of MS Excel.
- A passion for the automotive industry.
Parts Sales Executive - Watford in Watford employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive - Watford in Watford
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its products. Understanding the specifics of the parts you will be selling can give you an edge in conversations with potential customers, allowing you to provide expert advice and build trust.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in B2B sales. Attend industry events or join online forums to connect with others and gain insights that could help you in your role as a Parts Sales Executive.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since building strong relationships is key in this role, being able to convey information clearly and confidently will help you engage effectively with customers and colleagues alike.
✨Tip Number 4
Stay updated on competitor activity and market trends. Knowing what other companies are offering can help you identify sales opportunities and position yourself as a knowledgeable resource for your customers.
We think you need these skills to ace Parts Sales Executive - Watford in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in a B2B environment. Emphasise any achievements related to meeting sales targets and building customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully achieved sales objectives in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to work as part of a team. Provide examples of how you've effectively used IT tools, like MS Excel, to support your sales efforts.
Showcase Your Knowledge: Demonstrate your understanding of the automotive industry and TPS's role within it. Mention any knowledge of competitor activity and how you can leverage this to identify sales opportunities.
How to prepare for a job interview at TPS
✨Know Your Products
Familiarise yourself with the range of parts and products offered by TPS. Understanding the specifics of what you’ll be selling will help you answer questions confidently and demonstrate your expertise during the interview.
✨Demonstrate Sales Experience
Prepare examples from your past roles where you've successfully achieved sales targets or built strong customer relationships. Be ready to discuss specific strategies you used to identify and leverage sales opportunities.
✨Showcase Customer Service Skills
Highlight your passion for providing excellent customer service. Think of instances where you went above and beyond to meet a customer's needs, as this aligns with the role's emphasis on high-level service.
✨Prepare Questions
Have thoughtful questions ready to ask about the company culture, team dynamics, and sales strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
