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For Companies At a Glance
- Tasks: Engage with customers, achieve sales targets, and provide expert advice on parts.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts to garages and bodyshops.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a growing team in a dynamic industry with a focus on customer service.
- Qualifications: Proven sales experience, strong communication skills, and a passion for the automotive sector.
- Other info: Ideal for self-starters looking to make an impact in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
About the Role
As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre:
- Achieve personal KPIs and revenue objectives with target customers
- Accurately identify parts to meet the customer sales requirements
- Utilise all product promotions effectively to achieve specific targets set
- Identify and leverage potential sales opportunities within customer base
- Maintain own product knowledge and awareness of competitor activity
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
- Provide timely communication to customer on their credit status
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
- Handle incoming calls and customer enquiries within KPIs, using the approved greeting
- Ensure the proper and accurate use of all systems to search and order parts
- Complete all required documentation accurately and promptly
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
Requirements
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
- Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
- Passion for providing a great customer service experience
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
- Excellent attention to detail and accurate record-keeping
- IT literate, preferably with a good working knowledge of MS Excel
- A passion for the automotive industry
Parts Sales Executive - South Essex employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive - South Essex
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its brands. Understanding the products and services offered by TPS will help you engage more effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in B2B sales. Attend industry events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific sales strategies you've used in the past. Be ready to share examples of how you've built relationships with clients and achieved sales targets, as this will showcase your suitability for the role.
✨Tip Number 4
Demonstrate your passion for customer service during your interactions with us. Highlight any experiences where you've gone above and beyond to meet customer needs, as this aligns with the values of TPS and will make you stand out.
We think you need these skills to ace Parts Sales Executive - South Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in a B2B environment. Emphasise any achievements related to meeting sales targets and building customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of TPS's role within the Volkswagen Group. Mention specific skills that align with the job description, such as communication and customer service.
Showcase Relevant Skills: In your application, clearly demonstrate your IT literacy and familiarity with tools like MS Excel. Provide examples of how you've used these skills in previous roles to achieve sales objectives.
Highlight Customer Service Experience: Since the role requires excellent customer service skills, include examples from your past work where you successfully managed customer relationships and provided exceptional service.
How to prepare for a job interview at TPS
✨Know Your Products
Familiarise yourself with the range of parts and products offered by TPS. Understanding the specifics of Volkswagen Group vehicles will help you answer questions confidently and demonstrate your passion for the automotive industry.
✨Demonstrate Sales Experience
Be prepared to discuss your previous sales achievements, particularly in a B2B environment. Highlight specific examples where you've met or exceeded targets, as this will show your capability to succeed in the role.
✨Build Rapport
Showcase your communication skills by discussing how you build relationships with customers. Share examples of how you've maintained strong connections and provided excellent customer service in past roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company, and it gives you a chance to assess if TPS is the right fit for you.
