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For Companies At a Glance
- Tasks: Drive sales by connecting with customers and providing top-notch service.
- Company: Join a dynamic team at TPS, part of the Volkswagen Group.
- Benefits: Competitive pay, inclusive culture, and opportunities for growth.
- Why this job: Be part of a rapidly growing brand in the automotive industry.
- Qualifications: Sales experience and a passion for customer service are essential.
- Other info: Exciting career development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
TPS Parts Sales Executive
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, Å KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
Role Summary
About the Role: What will you be doing?
As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
Responsibilities
- Achieve personal KPI\’s and revenue objectives with target customers
- Accurately identify parts to meet the customer sales requirements
- Utilise all product promotions effectively to achieve specific targets set
- Identify and leverage potential sales opportunities within customer base
- Maintain own product knowledge and awareness of competitor activity
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
- Provide a high level of service to customers – through understanding their requirements, responding to requests, progressing orders and providing expert advice
- Provide timely communication to customer on their credit status
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
- Handle incoming calls and customer enquiries within KPI\’s, using the approved greeting
- Ensure the proper and accurate use of all systems to search and order parts
- Complete all required documentation accurately and promptly
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
Requirements
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
- Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
- Passion for providing a great customer service experience
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
- Excellent attention to detail and accurate record-keeping
- IT literate, preferably with a good working knowledge of MS Excel
- A passion for the automotive industry
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Parts Sales Executive - London East employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive - London East
✨Tip Number 1
Get to know the company inside out! Research TPS and the Volkswagen Group, so you can chat confidently about their products and values during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your sales experience and passion for customer service. This will help you make a great first impression when you meet the team.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and company culture. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Parts Sales Executive - London East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Sales Executive role. Highlight your experience in B2B sales and any relevant achievements that show you can hit those KPIs. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your skills align with our goals at TPS. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Service Skills: Since providing excellent customer service is key for us, make sure to include examples of how you've built strong relationships with clients in the past. We want to know how you handle inquiries and ensure customer satisfaction!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the TPS family!
How to prepare for a job interview at TPS
✨Know Your Products Inside Out
As a Parts Sales Executive, you'll need to demonstrate a solid understanding of the products you'll be selling. Research the Volkswagen Group vehicles and their parts thoroughly. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've achieved targets in a B2B environment. Use specific examples that highlight your ability to build relationships and close deals. This will show the interviewers that you have what it takes to succeed in this role.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to share instances where you've gone above and beyond for customers. Highlight your communication skills and how you maintain strong relationships, as this will resonate well with the interviewers.
✨Be Prepared for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your sales techniques and customer interaction skills. Practice handling common customer scenarios, such as dealing with inquiries or resolving issues, to showcase your problem-solving abilities and confidence.
