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For Companies At a Glance
- Tasks: Engage with customers, achieve sales targets, and provide expert advice on parts.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts to garages and bodyshops.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a growing team that values customer service and relationship building.
- Qualifications: Looking for self-starters with sales experience and a passion for the automotive industry.
- Other info: Work in a dynamic environment with a focus on teamwork and achieving goals.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview
What will you be doing?
- As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
- Achieve personal KPIs and revenue objectives with target customers.
- Accurately identify parts to meet the customer sales requirements.
- Utilise all product promotions effectively to achieve specific targets set.
- Identify and leverage potential sales opportunities within customer base.
- Maintain own product knowledge and awareness of competitor activity.
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits.
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
- Provide timely communication to customer on their credit status.
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
- Handle incoming calls and customer enquiries within KPIs, using the approved greeting.
- Ensure the proper and accurate use of all systems to search and order parts.
- Complete all required documentation accurately and promptly.
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
About the Role
TPS Parts Sales Executive
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
Essential Skills
What are we looking for?
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
- Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment.
- Passion for providing a great customer service experience.
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
- Excellent attention to detail and accurate record-keeping.
- IT literate, preferably with a good working knowledge of MS Excel.
- A passion for the automotive industry.
Parts Sales Executive - Chessington employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive - Chessington
✨Tip Number 1
Familiarise yourself with the Volkswagen Group's products and services. Understanding the specifics of the parts you will be selling can give you an edge in conversations with potential customers, allowing you to provide expert advice and build trust.
✨Tip Number 2
Network within the automotive industry. Attend local events or join online forums related to automotive sales. Building connections can lead to valuable insights and potential leads that may help you achieve your sales targets.
✨Tip Number 3
Practice your communication skills. Since this role requires strong verbal and written communication, consider role-playing sales scenarios with friends or family to enhance your ability to engage with customers effectively.
✨Tip Number 4
Stay updated on competitor activity. Knowing what other companies are offering can help you identify unique selling points for TPS products, enabling you to leverage these advantages when speaking with customers.
We think you need these skills to ace Parts Sales Executive - Chessington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in a B2B environment. Emphasise any achievements related to meeting sales targets and building customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully achieved sales objectives in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've built relationships with customers.
Highlight IT Proficiency: Mention your IT skills, especially your familiarity with MS Excel. If you have experience using sales systems or CRM software, be sure to include that as well, as it shows you're prepared for the technical aspects of the role.
How to prepare for a job interview at TPS
✨Know Your Products
Familiarise yourself with the range of parts and products offered by TPS. Understanding the specifics of what you’ll be selling will not only boost your confidence but also enable you to answer customer queries effectively during the interview.
✨Demonstrate Sales Experience
Be prepared to discuss your previous sales achievements, particularly in a B2B environment. Highlight specific examples where you've met or exceeded sales targets, as this will show your potential employer that you can deliver results.
✨Showcase Customer Service Skills
Emphasise your commitment to providing excellent customer service. Share anecdotes that illustrate how you've built strong relationships with clients and resolved their issues, as this is crucial for the Parts Sales Executive role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company, and it gives you a chance to assess if TPS is the right fit for you.
