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- Tasks: Engage with customers, identify parts, and achieve sales targets in a dynamic environment.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts to independent garages.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a growing team that values relationships and customer service in the automotive industry.
- Qualifications: Looking for self-starters with sales experience and a passion for customer service.
- Other info: Work in a fast-paced environment with a focus on teamwork and achieving goals.
The predicted salary is between 28800 - 43200 £ per year.
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
What will you be doing?
- As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
- Achieve personal KPI's and revenue objectives with target customers.
- Accurately identify parts to meet the customer sales requirements.
- Utilise all product promotions effectively to achieve specific targets set.
- Identify and leverage potential sales opportunities within customer base.
- Maintain own product knowledge and awareness of competitor activity.
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits.
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
- Provide timely communication to customer on their credit status.
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
- Handle incoming calls and customer enquiries within KPI's, using the approved greeting.
- Ensure the proper and accurate use of all systems to search and order parts.
- Complete all required documentation accurately and promptly.
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
What are we looking for?
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
- Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment.
- Passion for providing a great customer service experience.
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
- Excellent attention to detail and accurate record-keeping.
- IT literate, preferably with a good working knowledge of MS Excel.
- A passion for the automotive industry.
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its brands. Understanding the products and services offered by TPS and its competitors will help you engage in meaningful conversations during interviews and demonstrate your passion for the automotive industry.
✨Tip Number 2
Network with professionals in the automotive sales sector. Attend industry events or join online forums to connect with current Parts Sales Executives or those in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous sales achievements in detail. Be ready to share specific examples of how you've met or exceeded sales targets, as this will showcase your ability to drive results in a B2B environment.
✨Tip Number 4
Demonstrate your customer service skills during the interview process. Be prepared to discuss how you build relationships with clients and handle inquiries, as providing excellent service is crucial for a Parts Sales Executive at TPS.
We think you need these skills to ace Parts Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in a B2B environment. Emphasise any achievements related to meeting sales targets and building customer relationships, as these are key for the Parts Sales Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully achieved sales targets in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to work in a fast-paced environment. Provide examples of how you've effectively used IT systems, especially MS Excel, to manage sales data or customer interactions.
Show Enthusiasm for TPS: Demonstrate your knowledge about TPS and its role within the Volkswagen Group. Express your enthusiasm for being part of a team that values learning and development, and how you can contribute to their growth and success.
How to prepare for a job interview at TPS
✨Know Your Products
Familiarise yourself with the range of parts and products offered by TPS. Understanding the specifics of Volkswagen Group vehicles will help you answer questions confidently and demonstrate your passion for the automotive industry.
✨Demonstrate Sales Experience
Be prepared to discuss your previous sales achievements, particularly in a B2B environment. Highlight specific examples where you've met or exceeded targets, as this will show your capability to drive sales at TPS.
✨Build Rapport
Showcase your communication skills by discussing how you build relationships with customers. Share examples of how you've maintained strong connections and provided excellent customer service in past roles.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practice handling inquiries and providing solutions, as this will demonstrate your ability to think on your feet and deliver exceptional service.
