At a Glance
- Tasks: Drive sales by connecting with customers and identifying their parts needs.
- Company: Join TPS, part of the Volkswagen Group, known for quality and growth.
- Benefits: Inclusive workplace, recognition, and opportunities for learning and development.
- Other info: Fast-paced environment with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and make an impact in the automotive industry.
- Qualifications: Sales experience, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
About the Role
As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre:
- Achieve personal KPIs and revenue objectives with target customers
- Accurately identify parts to meet the customer sales requirements
- Utilise all product promotions effectively to achieve specific targets set
- Identify and leverage potential sales opportunities within customer base
- Maintain own product knowledge and awareness of competitor activity
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
- Provide timely communication to customer on their credit status
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
- Handle incoming calls and customer enquiries within KPIs, using the approved greeting
- Ensure the proper and accurate use of all systems to search and order parts
- Complete all required documentation accurately and promptly
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
Requirements
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
- Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
- Passion for providing a great customer service experience
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
- Excellent attention to detail and accurate record-keeping
- IT literate, preferably with a good working knowledge of MS Excel
- A passion for the automotive industry
Parts Sales Executive - Hayes employer: TPS
At TPS, we pride ourselves on being an excellent employer, offering a motivating and inclusive workplace where our employees are recognised and rewarded for their contributions. Located in Hayes, our team enjoys a culture of continuous learning and development, with ample opportunities for personal growth and career advancement within the rapidly expanding Volkswagen Group network. Join us to be part of a dynamic environment that values strong relationships and exceptional customer service in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Sales Executive - Hayes
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to TPS. Attend events or join online forums where you can chat with potential colleagues and learn more about the company culture.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research TPS, their products, and the latest trends in the automotive sector. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your sales pitch! Since you're applying for a Parts Sales Executive role, be ready to demonstrate how you would approach a customer. Role-play with a friend to refine your communication skills and boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Parts Sales Executive - Hayes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Sales Executive role. Highlight your experience in B2B sales and any relevant achievements that show you can hit those KPIs. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. Use proper grammar and structure, and don’t forget to proofread before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TPS
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products TPS offers. Familiarise yourself with the Volkswagen Group vehicles and their parts. This will not only help you answer questions confidently but also show your passion for the automotive industry.
✨Demonstrate Your Sales Skills
Prepare to discuss specific examples from your past experiences where you've successfully achieved sales targets or built strong customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Showcase Your Communication Skills
As a Parts Sales Executive, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and providing expert advice.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, sales strategies, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
