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For Companies At a Glance
- Tasks: Lead and motivate your team to achieve business goals and deliver excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, known for its inclusive and rewarding workplace.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in the automotive industry while growing your leadership skills.
- Qualifications: Experience in team leadership, customer service, and strategic planning required.
The predicted salary is between 40000 - 50000 £ per year.
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
About the Role
As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
- Ensure that the Centre targets and business objectives are achieved
- Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
- Ensure the team is motivated, recognised and incentivised
- Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
- Create a Manpower Plan for your centre and put a succession plan in place
- Create and maintain a customer centric culture in the business
- Maintain a high level of customer satisfaction via the team
- Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
- Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
- Analyse internal and external market data to develop an understanding of the potential sales opportunities
- Work to achieve agreed business plan and budget controlling costs within agreed parameters including Gross Margin levels
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
- Maintain an effective relationship with all stakeholders
- Ensure the overall security of the stock and premises
Requirements
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
- A passion for providing a great customer service experience and the automotive industry
- Possess the ability to communicate effectively and build strong relationships with key stakeholders
- Be experienced at devising strategies and implementing plans
- The ability to provide an exceptional customer service experience
- Ability to plan strategies and activities to grow and develop a business
- Be sales focussed and results orientated
- Have a high degree of IT literacy and a proficient user of MS Office
- Management experience
Centre Manager - Derby employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Centre Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TPS and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and customer service experience align with TPS's goals. Make it clear that you’re all about motivating teams and driving results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Centre Manager - Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Manager role. Highlight your experience in leading teams and achieving business targets, especially in a B2B environment. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and the automotive industry. Let us know why you’re excited about the opportunity at TPS and how you can contribute to our success.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to motivate teams and drive sales. Numbers speak volumes, so if you’ve increased sales or improved customer satisfaction, make sure we see that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TPS
✨Know Your Stuff
Before the interview, make sure you understand TPS's business model and how it fits within the Volkswagen Group. Familiarise yourself with their products and services, especially those related to customer service and sales strategies. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, set targets, and achieved results. Be ready to discuss how you can create a motivating environment and develop personal plans for your team members.
✨Customer-Centric Mindset
Emphasise your passion for customer service during the interview. Think of specific instances where you've gone above and beyond to ensure customer satisfaction. Discuss how you would maintain a customer-centric culture at the TPS Centre and how that aligns with their business objectives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about potential situations you might face as a Centre Manager, such as dealing with underperformance or managing stock security. Practising your responses will help you articulate your thought process clearly.